Mobile Field Service Technician – Industrial Equipment

Wolter; Eau Claire (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Disability

Job summary

Wolter, Inc. is seeking Field Service Technicians to travel from the Eau Claire location to service customer sites in the Superior/Duluth area.

You will repair powered industrial equipment including forklift trucks, aerial equipment, and floor cleaning gear, supported by a company van, laptop, iPad, and in-house technicians. The role requires 2+ years of repair experience, strong customer focus, good communication, and the ability to manage multiple tasks while complying with safety rules.

Qualifications

• Must have very good skills in repairing powered industrial equipment, with a minimum of two (2) years of experience repairing forklift trucks and/or other products we represent, to include all types of gas, diesel, and electric trucks.
• Must successfully complete any training courses required.
• Strong customer orientation.
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have a valid driver’s license and good driving record.
• Must be certified to operate material handling equipment (we will train).
• Commitment to company vision and mission.

Responsibilities

• Complete all service jobs that are assigned to you.
• Communicate with the Road Lead Technician on any unusual service problems encountered or for any technical assistance needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (timecards, maintenance reports with customers’ signature).
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Identify jobs that should be sent to our shop for repair (due to complexity or safety reasons) and recommend they be sent in.
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Always adhere to safety rules and policies at all times.

Skills

Forklift repair

Customer service

Communication

Time management

Basic computer skills

Valid driver's license

Safety consciousness

Team collaboration

Job description

Wolter, Inc. is seeking Field Service Technicians to travel from the Eau Claire location to service customer sites in the Superior/Duluth area.

You will repair powered industrial equipment including forklift trucks, aerial equipment, and floor cleaning gear, supported by a company van, laptop, iPad, and in-house technicians. The role requires 2+ years of repair experience, strong customer focus, good communication, and the ability to manage multiple tasks while complying with safety rules.