Mobile Field Service Technician - Hardware & Software

Diebold Nixdorf, Incorporated; College Station (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug and maintain product hardware and software on customer premises, covering an assigned territory. You will perform scheduled inspections, cleaning, minor repairs, and ensure correct operation of systems while documenting services performed.

Responsibilities include customer training, handling service requests, and collaborating with more experienced technicians to meet KPIs.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant Field Services experience.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies fleet requirements.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and/or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Skills

Written and verbal communication

Field service experience

Customer service

Education

Education or equivalent work experience

Job description

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug and maintain product hardware and software on customer premises, covering an assigned territory. You will perform scheduled inspections, cleaning, minor repairs, and ensure correct operation of systems while documenting services performed.

Responsibilities include customer training, handling service requests, and collaborating with more experienced technicians to meet KPIs.