Field Service Technician: Hardware & Software Support Pro

Diebold Nixdorf, Incorporated

Burbank (CA)

On-site

USD 30,307 - 35,817

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Critical illness insurance

401(k) Savings Plan

Health Savings Account

Leave of Absence Benefits

Paid Time Off

Job summary

Diebold Nixdorf, Incorporated seeks a Field Service Technician to install, diagnose, and maintain hardware and software at customer sites in the US. You will perform inspections, repairs, and scheduled services, ensuring product functionality and customer satisfaction.

Role includes on-call shifts and travel to training in Canton, Ohio for 1–2 weeks. You will build familiarity with technician practices, handle incidents, and train customers on installed systems while adhering to KPIs and safety

Qualifications

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.

Responsibilities

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Gains familiarity with Field Service Technician practices and procedures.
With guidance and / or in conjunction with more experienced technicians performs incident handling: uses diagnostic tools to troubleshoot hardware and software failures.
Performs hardware repairs on a component level.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Preventive Maintenance: performs routine checks according to documented procedures.
Refills consumables as directed.
IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
Customer Training: instructs and trains customers on usage and operation of installed hardware and software.
Participates in regular hardware and software trainings (on the job, classroom and web based).
Participates in the implementation of measures to achieve agreed KPIs.
Assists with special projects as assigned.