Mobile Expert: Tech Solutions & Customer Growth

T-Mobile; Buffalo (NY); On-site; USD 41,600 - 59,600; Part time

Job summary

At T-Mobile, we are hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations.

The role measures success by customer satisfaction and proficiency with product knowledge.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we are hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations.

The role measures success by customer satisfaction and proficiency with product knowledge.