Mobile Expert: Tech Sales, Training Pay & Growth

T-MOBILE USA, Inc.; Tacoma (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

At T-Mobile USA, Inc., a retail team member engages customers to help with their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey to foster satisfaction and loyalty.

The role emphasizes learning digital tools, sales skills, and delivering personalized recommendations while supporting team goals and a seamless customer experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a retail team member engages customers to help with their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey to foster satisfaction and loyalty.

The role emphasizes learning digital tools, sales skills, and delivering personalized recommendations while supporting team goals and a seamless customer experience.