WHEELCHAIR AGENT (FULL TIME)

Paycom - ATS; Huntsville (AL); On-site; USD 26,000 - 35,000; Full time

Job summary

Huntleigh USA is hiring a Passenger Service Attendant – Wheelchair Agent at Huntsville International Airport. The role focuses on safe, courteous wheelchair assistance and airport navigation for mobility-impaired passengers.

Expect a full-time schedule with varying shifts, strong safety compliance, and a professional, customer-service oriented approach to support airline and airport operations.

Qualifications

• High school diploma, GED, or equivalent may be required.
• Must have reliable transportation to and from work.
• Ability to read, write, speak and understand English.
• Able to pass background screening and TSA security requirements.
• Customer-service oriented and professional.

Responsibilities

• Safely transport passengers to and from designated locations in the airport.
• Assist passengers with wheelchair services in a courteous and professional manner.
• Provide general information and directions as needed.
• Coordinate with dispatcher and gate agents regarding assignments.
• Follow TSA checkpoint procedures and safety requirements.
• Complete required wheelchair logs and incident reports.
• Remain flexible to work beyond scheduled end times when needed.

Skills

Customer service

English proficiency

Reliability

Education

High school diploma or GED

Job description

Job Details: Job Location: HUNTSVILLE AL - HUNTSVILLE, AL 35824, Salary Range: $14.50 - $14.50 Hourly, Passenger Service Attendant – Wheelchair Agent

Company: Huntleigh USA

Location: Huntsville International Airport (HSV) – Huntsville, Alabama

Position Type: Full-Time

Pay Rate: $14.50 per hour

Schedule

• 12:00 PM – 8:30 PM
• 4:00 PM – 12:00 AM

Schedules may vary based on operational needs. The scheduled end time is not guaranteed. Because airport operations and flight schedules can change, employees may be required to work past midnight when flights are delayed or operational needs require additional coverage.

Position Objective

Huntleigh USA is seeking dependable and customer-focused Passenger Service Attendants – Wheelchair Agents to provide safe and courteous assistance to airline passengers who require wheelchair services due to mobility needs or for comfort.

The Wheelchair Agent is responsible for safely transporting passengers throughout the airport while providing professional customer service and following all airport, airline, TSA, and Huntleigh USA safety and security requirements.

Primary Duties and Responsibilities

• Safely transport passengers to and from designated locations throughout the airport while remaining alert to potential hazards.
• Assist passengers with wheelchair services in a courteous, professional, and respectful manner.
• Provide passengers with general information and directions as needed.
• Maintain a positive and friendly attitude when interacting with passengers, airline personnel, airport staff, and the general public.
• Coordinate with the dispatcher regarding passenger assignments and service requests.
• Coordinate with airline and gate agents regarding passengers requiring wheelchair assistance.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and procedures.
• Complete required wheelchair logs to accurately document passenger services and wheelchair "pushes."
• Complete incident reports for accidents, injuries, unusual occurrences, or other out-of-the-ordinary events.
• Follow all Huntleigh USA, airline, airport, and safety procedures.
• Perform other duties or tasks as assigned based on operational needs.
• Employees may be required to remain on duty beyond their scheduled end time due to flight delays, late-arriving aircraft, or other operational requirements.

Physical Requirements

• Stand and walk for extended periods.
• Push and maneuver wheelchairs and passengers throughout the airport.
• Lift, carry, and/or hold 75 pounds or more.
• Squat, stoop, bend, and kneel as needed.
• Safely assist passengers with mobility needs.
• Perform physical duties in a fast-paced airport environment.

Qualifications and Requirements

• High school diploma, GED, or equivalent may be required depending on location.
• Must have reliable transportation to and from work.
• Must have a reliable telephone number for communication.
• Ability to read, write, speak and understand English.
• Ability to follow verbal and written instructions.
• Must be dependable, professional, and customer-service oriented.
• Must be able to successfully complete required background screening and airport security requirements.
• Must be able to pass a drug and alcohol test, as applicable, and comply with random testing requirements.
• Must be willing and able to complete all required Huntleigh USA, airport, airline, TSA, and job-specific training.
• Must be flexible and willing to work beyond the scheduled end time when operational needs, including delayed flights, require additional coverage.

Required Training

Employees must successfully complete all applicable Huntleigh USA, airport, airline-specific, and position-required training before performing assigned duties.

Professional Appearance

• Uniform must be worn as required.
• No facial piercings.
• No tattoos below the wrist or above the neck.

Why Join Huntleigh USA?

Join the Huntleigh USA team and play an important role in providing a safe, welcoming, and positive airport experience for passengers who require special assistance.