Mobile Device Support Specialist - Workspace ONE Pro (Onsite)

DMI; Arlington (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

DMI is seeking a Mobile Device Support Specialist in Arlington, VA to provide onsite setup, configuration, and troubleshooting for mobile devices, including iOS, Android, tablets, and peripherals. You will manage Workspace ONE enrollment, profile management, and security enforcement while supporting end users.

The role requires 3+ years of enterprise experience with mobile devices, strong communication, and the ability to obtain public trust; U.S. citizenship is required.

Qualifications

• Bachelor’s degree required with 4+ years of relevant experience, or combination of education/experience as described.
• Three years of hands-on experience supporting mobile devices in an enterprise.
• Experience with Workspace ONE (UEM) administration and troubleshooting or another major MDM solution.
• Strong understanding of iOS/Android and enterprise mobility security practices.
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Provide onsite setup, configuration, troubleshooting, and maintenance for mobile devices (iOS, Android, tablets).
• Administer and support Workspace ONE (UEM), including enrollment, profile management, and compliance enforcement.
• Assist end users with mobile apps, connectivity, configurations, and security settings.
• Perform device imaging, updates, replacements, and asset tracking.
• Collaborate with IT/security teams to maintain mobile security compliance and best practices.
• Respond to and resolve mobile support tickets promptly.

Skills

Mobile device support

Customer service

Problem solving

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Workspace ONE (UEM)

Apple Business Manager

Android Zero Touch

ServiceNow

Lookout for Work

Job description

DMI is seeking a Mobile Device Support Specialist in Arlington, VA to provide onsite setup, configuration, and troubleshooting for mobile devices, including iOS, Android, tablets, and peripherals. You will manage Workspace ONE enrollment, profile management, and security enforcement while supporting end users.

The role requires 3+ years of enterprise experience with mobile devices, strong communication, and the ability to obtain public trust; U.S. citizenship is required.