Device Support Specialist

Digital Management Llc; Arlington (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

DMI is seeking a Mobile Device Support Specialist to provide on-site technical support, configuration, and troubleshooting for mobile devices across the organization in Arlington, VA. This role enforces mobile security standards and serves as the primary point of contact for device-related issues.

Responsibilities include managing Workspace ONE (UEM), device enrollment, and profile management, assisting end users with apps and connectivity, and maintaining asset tracking.

Qualifications

• Bachelor’s degree with 4+ years of experience, or equivalent combination as described.
• Three years of hands-on experience supporting mobile devices in an enterprise setting.
• Experience with Workspace ONE (UEM) administration and troubleshooting.
• Strong knowledge of iOS and Android security practices.

Responsibilities

• Provide onsite setup, configuration, troubleshooting, and maintenance for mobile devices (iOS, Android, tablets, and peripherals).
• Administer and support Workspace ONE (UEM), including enrollment and profile management.
• Assist end users with mobile apps, connectivity, and security settings.
• Perform device imaging, updates, replacements, and asset tracking.
• Collaborate with IT and security to maintain mobile security compliance.
• Respond to and resolve mobile support tickets promptly.
• Maintain documentation of procedures and configurations.
• Suggest improvements to mobile support processes.
• Support onsite events requiring mobile configuration.

Skills

Communication

Customer service

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Workspace ONE (UEM)

Apple Business Manager

Android Zero Touch

Lookout for Work

Microsoft Intune

VMware Workspace ONE certifications

CompTIA A+

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLCis seeking a Mobile Device Support Specialistto join our team. The Mobile Device Support Specialist provides onsite technical support, configuration, and troubleshooting for mobile devices across the organization. This role ensures secure, reliable access to mobile tools and services and serves as the primary point of contact for mobile device issues. The specialist will manage device lifecycle activities, enforce mobile security standards, and support enterprise mobility through Workspace ONE and other mobile platforms.

Duties and Responsibilities:

• Provide onsite setup, configuration, troubleshooting, and maintenance for mobile devices (iOS, Android, tablets, and peripherals).


• Administer and support Omnissa Workspace ONE (UEM), including device enrollment using Apple Business Manager and Android Zero Touch, profile management, compliance enforcement, and issue remediation.


• Assist end users with mobile apps, connectivity, account configurations, and security settings.


• Perform device imaging, updates, replacements, and asset tracking.


• Collaborate with IT and security teams to maintain mobile security compliance and implement best practices.


• Respond to and resolve mobile support tickets in a timely, professional manner.


• Maintain accurate documentation of procedures, configurations, and support activities.


• Provide recommendations to improve mobile support processes and overall user experience.


• Support onsite events or activities requiring mobile device configuration or troubleshooting.

Qualifications

Education and Years of Experience:

• Bachelor’s degree and at least 4 years of relevant experience, or a combination of education and experience where 1.5 years of experience can be used to account for 1 year of higher education. A candidate with no degree would need a total of 9 years of experience to qualify.


• Three years of hands‑on experience supporting mobile devices and mobile technologies in an enterprise environment.


• Candidates with experience in government will be favored.


• Demonstrated experience with Workspace ONE (UEM) administration and troubleshooting or another major MDM solution.


• Strong understanding of mobile operating systems (iOS and Android) and enterprise mobility security practices.


• Excellent communication, customer service, and problem‑solving skills.

Required Skills & Certifications:

• Experience managing work in ServiceNow.


• Experience with Mobile Threat Defense (MTD) tools such as Lookout for Work. Also familiar with vulnerability/threat management activities such as CVE scoring and zero days as it relates to mobility.


• Experience working in an enterprise, government, or regulated environment.


• Experience with drafting knowledge articles and user guides.


• Familiarity with additional MDM platforms such as Microsoft Intune or similar.


• Relevant certifications such as CompTIA A+, CompTIA Mobility+, VMware Workspace ONE certifications, Apple ACSP/ACMT, or related credentials.


• Secret Clearance and ability to obtain a public trust clearance.

Background Requirements: Must possess or be eligible to obtain and complete a Public Trust background investigation and/or United States Marshal Service extensive background check.

Citizenship Status Required: Must be a U.S. Citizen

Location: Arlington, VA

Work Arrangement:

• Ability to work onsite daily at the Arlington VA location and support an in‑person user community.


• The shift is 8 hours during core business hours which are 8:00 am to 6:00 pm Monday through Friday excluding Federal holidays.

Minimum Salary Rate

$60,000

Median Salary Rate

$65,000

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.


• Own the Outcome– We take responsibility and deliver.


• Deliver for Our Customers– We are relentless about delivering value.


• Think Bold, Act Smart– We innovate with purpose.
  
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.


• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.


• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.


• Recognition– Annual awards, service anniversaries, referral bonuses, and peer to peer shoutouts that spotlight your achievements.


• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.