Mobile Device Support Specialist

Insight Global (United States); Buda (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Insight Global is seeking a Mobile Device Support Specialist to manage the full lifecycle of company-owned mobile devices, from deployment and enrollment to inventory, repair, and retirement. You'll work hands-on in an IT support environment, coordinating with employees and vendors to keep devices secure and productive.

The role emphasizes attention to detail, strong communication, and the ability to follow established processes.

Qualifications

• Minimum 1+ year in technical support or device deployment.
• Experience with iPhone/iPad and basic wireless troubleshooting.
• Strong documentation and inventory practices.
• Ability to follow established processes and prioritize tasks.

Responsibilities

• Configure, enroll, and deploy iPhones and iPads.
• Manage device requests, tickets, and queues.
• Activate devices, install apps, configure MFA, and complete checks.
• Package, ship, receive, and track devices.
• Maintain accurate device inventory and carrier records.
• Support onboarding, offboarding, upgrades, and replacements.
• Troubleshoot service, device, app, and enrollment issues.
• Process returned devices for reuse, recycling, or replacement.
• Communicate with employees, managers, vendors on requests.
• Assist with mobile technology operations and process improvements.

Skills

Attention to detail

Customer service

Communication

Independent worker

Organization

Technical support

Multitasking

Education

High school diploma

CompTIA A+ cert

MDM certification

Tools

Microsoft Intune

Apple Business Manager

Active Directory

Microsoft Entra ID

MFA setup

IT ticketing system

Job description

Job Description

Insight Global is seeking a Mobile Device Support Specialist for a leading construction and field services organization. This individual will support the full lifecycle of company-owned mobile devices, including deployment, configuration, inventory management, shipping, recovery, and troubleshooting. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a hands-on IT support environment. This role offers exposure to enterprise mobility, device management platforms, Microsoft technologies, carrier operations, and IT service delivery while providing significant opportunities for professional growth.

Day-to-Day:

• Configure, enroll, and deploy company iPhones and iPads
• Manage mobile device requests, tickets, and support queues
• Activate devices, install applications, configure MFA, and perform quality checks
• Package, ship, receive, and track mobile devices and accessories
• Maintain accurate inventory, asset, and carrier records
• Support employee onboarding, offboarding, upgrades, and device replacements
• Troubleshoot mobile service, device, application, and enrollment issues
• Process returned devices for reuse, recycling, or replacement
• Communicate with employees, managers, vendors, and internal teams regarding support requests
• Assist with mobile technology operations and process improvements

Skills and Requirements

• 1+ year of technical support, device deployment, inventory, logistics, or customer service experience
• Experience supporting iPhones, iPads, mobile applications, and basic wireless troubleshooting
• Strong attention to detail with inventory tracking, device assignments, and documentation
• Ability to follow technical processes and procedures consistently
• Strong organizational and communication skills
• Customer-focused mindset with ability to prioritize multiple tasks
• Ability to work independently and elevate issues when needed
• High school diploma or equivalent
• Ability to occasionally lift up to 50 lbs.
• Experience with Microsoft Intune, Apple Business Manager, or another mobile device management platform
• Experience with carrier portals, SIM/eSIM activation, or corporate wireless accounts
• Experience with an IT service management or ticketing system
• Experience preparing and shipping technical equipment
• Familiarity with Microsoft Entra ID, Active Directory, Microsoft 365, or MFA
• CompTIA A+, Microsoft, Apple, or related technical certification.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].