Enterprise Mobile Device Support Technician

Insight Global (United States); Buda (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Insight Global is seeking a Mobile Device Support Specialist to manage the full lifecycle of company-owned mobile devices, from deployment and enrollment to inventory, repair, and retirement. You'll work hands-on in an IT support environment, coordinating with employees and vendors to keep devices secure and productive.

The role emphasizes attention to detail, strong communication, and the ability to follow established processes.

Qualifications

• Minimum 1+ year in technical support or device deployment.
• Experience with iPhone/iPad and basic wireless troubleshooting.
• Strong documentation and inventory practices.
• Ability to follow established processes and prioritize tasks.

Responsibilities

• Configure, enroll, and deploy iPhones and iPads.
• Manage device requests, tickets, and queues.
• Activate devices, install apps, configure MFA, and complete checks.
• Package, ship, receive, and track devices.
• Maintain accurate device inventory and carrier records.
• Support onboarding, offboarding, upgrades, and replacements.
• Troubleshoot service, device, app, and enrollment issues.
• Process returned devices for reuse, recycling, or replacement.
• Communicate with employees, managers, vendors on requests.
• Assist with mobile technology operations and process improvements.

Skills

Attention to detail

Customer service

Communication

Independent worker

Organization

Technical support

Multitasking

Education

High school diploma

CompTIA A+ cert

MDM certification

Tools

Microsoft Intune

Apple Business Manager

Active Directory

Microsoft Entra ID

MFA setup

IT ticketing system

Job description

Insight Global is seeking a Mobile Device Support Specialist to manage the full lifecycle of company-owned mobile devices, from deployment and enrollment to inventory, repair, and retirement. You'll work hands-on in an IT support environment, coordinating with employees and vendors to keep devices secure and productive.

The role emphasizes attention to detail, strong communication, and the ability to follow established processes.