Mobile Device Lifecycle Analyst

ACS Consultancy Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

ACS Consultancy Services is seeking a Mobile Asset Analyst to oversee the MTA's mobile device inventory, lifecycle management, procurement, and support. The role requires strong organizational skills and knowledge of mobile platforms, with hands-on work in ServiceNow and related IT asset tools.

You will maintain device inventories, coordinate provisioning, track deployments, and manage device refreshes while ensuring data wiping and secure disposal of retired devices.

Qualifications

• High school diploma or GED or equivalent.
• Experience in mobile device management, IT asset management, or related technical field.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar ITSM platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.

Responsibilities

• Maintain comprehensive inventory of all mobile devices in the MTA environment using ServiceNow and mobile device management (MDM) systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.
• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.
• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.
• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.

Skills

Mobile device management

IT asset management

ServiceNow

Device lifecycle management

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

ServiceNow

MS Office

Job description

ACS Consultancy Services is seeking a Mobile Asset Analyst to oversee the MTA's mobile device inventory, lifecycle management, procurement, and support. The role requires strong organizational skills and knowledge of mobile platforms, with hands-on work in ServiceNow and related IT asset tools.

You will maintain device inventories, coordinate provisioning, track deployments, and manage device refreshes while ensuring data wiping and secure disposal of retired devices.