Mobile Device IT Support Specialist — End-User Tech & Devices

Net2Source (N2S); Orlando (FL); On-site; USD 28,000 - 29,000; Full time

Job summary

Net2Source Inc. in Orlando is seeking an IT Professional 1 – Mobile Device Support to join our team on a 12-month contract. You will assist end users with mobile devices, communicate IT changes, and collaborate with vendors to ensure smooth service delivery.

The ideal candidate has strong communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment. Experience with iOS or Office 365 is a plus, and you will develop user guides and support device

Qualifications

• Interest or experience in IT operations, end-user support, or enterprise IT environments.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Self-motivated and detail-oriented.
• Ability to work independently and collaboratively.
• Ability to communicate with employees at all levels of the organization.
• Microsoft Office tools (Word, Excel, Outlook).

Responsibilities

• Support end users with mobile devices and related services.
• Communicate IT environment changes and impacts to end users.
• Partner with vendors on service contracts.
• Troubleshoot mobile devices and mobile applications.
• Develop user guides and setup instructions for company-specific mobile applications.
• Coordinate mobile device updates and upgrades with users.
• Document new processes and update existing procedures.
• Support change and release processes for IT systems.
• Produce reports and perform mobile service clean-up activities.
• Cancel unused mobile lines and support device return tracking.
• Manage device decommissioning and shipping to remarketing partners.
• Present clean-up results to the supervisor.
• Ensure users comply with the company's Mobile Policy.

Skills

IT operations

End-user support

Communication skills

Organizational skills

multitasking

Self-motivation

Detail oriented

Independent working

Collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Net2Source Inc. in Orlando is seeking an IT Professional 1 – Mobile Device Support to join our team on a 12-month contract. You will assist end users with mobile devices, communicate IT changes, and collaborate with vendors to ensure smooth service delivery.

The ideal candidate has strong communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment. Experience with iOS or Office 365 is a plus, and you will develop user guides and support device