Mobile Deployment Technician

The Evolvers Group; Charlotte (NC); On-site; USD 55,000 - 83,000; Part time

Job summary

Evolvers is seeking an Endpoint MDM Deployment Contractor to support the County's Evergreen Refresh initiative. You will deploy, configure, and manage mobile devices while ensuring secure handling and smooth handoffs to end users.

Join a collaborative team and provide first-level support, device tracking, and documentation to uphold IT security standards across deployments.

Qualifications

• 3+ years of mobile device deployment experience.
• Experience configuring iOS devices.
• Familiarity with MDM platforms (Intune, AirWatch).

Responsibilities

• Configure and set up mobile devices per Evergreen Refresh.
• Coordinate deployments to county end users, including scheduling and handoffs.
• Receive, process, and track old devices for secure e-cycling.
• Provide first-level support for break/fix issues on county-issued devices.
• Collaborate with the Unified Endpoint Management team to minimize disruption.
• Maintain deployment/inventory/support documentation.
• Ensure compliance with county IT security standards during activities.

Skills

MDM deployment

iOS configuration

Troubleshooting

Customer service

Tools

Microsoft Intune

AirWatch

Job description

Constant learning and evolution is a way of life at Evolvers. We are always looking for passionate individuals that are ready to evolve in tandem with our team, defining and re-defining each facet of their career life at Evolvers. Our professionals are rewarded for their contributions to our clients, our culture and the overall quest for excellence. We view each of our professionals as a catalyst for growth, for Evolvers, our clients, and for the industry.

The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Responsibilities

• The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
• Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications

• Required Skills: (3+ years)
• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.
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