Mobile Deployment Technician

Intellibee Inc; Charlotte (AR); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning

GC Assistance

Job summary

Mecklenburg County IT Services in Charlotte, NC seeks a Mobile Deployment Technician to support the Evergreen Refresh initiative and provide first-line support for County-issued mobile devices. The role focuses on configuring devices, coordinating deployments, and maintaining security standards.

The contractor will work within the UEM team to ensure seamless device transitions, accurate inventory records, and responsive user assistance, contributing to secure, efficient IT operations for County

Qualifications

• Hands-on experience deploying and configuring mobile devices, including iOS.
• Familiarity with MDM platforms (Intune, AirWatch, or similar).
• Ability to provide effective end-user support and troubleshooting.
• Strong organizational skills for device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team while delivering excellent service.
• Attention to detail and commitment to IT security practices.

Responsibilities

• Configure and set up mobile devices aligned with the Evergreen Refresh program.
• Coordinate deployment logistics and user handoffs to end users.
• Receive, process, and track old devices for secure e-cycling and disposal.
• Provide first-level support for break/fix issues on County-issued devices.
• Collaborate with the UEM team to ensure smooth device transitions with minimal disruption.
• Maintain deployment, inventory, and support documentation.
• Ensure compliance with County IT security standards during deployment and support.

Skills

Mobile device deployment

MDM platforms

End-user support

Organizational skills

Team collaboration

IT security practices

Job description

Mobile Deployment Technician

Position Overview

Mecklenburg County IT Services (ITS)is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Mobile Deployment Technician, Charlotte, NC, US

Mobile Deployment Technician

Position Overview

Mecklenburg County IT Services (ITS)is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Key Responsibilities

• The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
• Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Skill Matrix

• Hands-on experience with mobile device deployment and configuration, including iOS platforms. Required 3 Years
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). Required 3 Years
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. Required 3 Years
• Strong organizational skills for managing device scheduling, tracking, and handoffs. Required 3 Years
• Ability to work collaboratively in a team environment while providing excellent customer service. Required 3 Years
• Strong attention to detail and commitment to IT security practices. Required 3 Years

Benefits At IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

Date Posted:14-Aug-2026