Mobile Crisis Intervention Triage Supervisor

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical benefits

Dental benefits

Vision benefits

Employee assistance program

Job summary

Behavioral Health Network, Inc. seeks an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within the Emergency Services division. You will supervise master's level Triage Clinicians and ensure timely assignment of crisis assessments.

You will monitor shift productivity, coordinate with Central Intake and Co-response partners, and model professionalism while upholding BHN's HEART values of Humanity, Empowerment, Accountability, Respect, and Teamwork.

Qualifications

• Master's Degree required.
• Two+ years of post-graduate clinical work experience required.
• Licensure (LMHC or LICSW) required.
• Two years supervisory experience required.
• Experience in clinical assessment and triage.
• Strong crisis-state understanding and de-escalation skills.

Responsibilities

• Provide direct shift oversight of master's level Triage Clinicians.
• Ensure timely assignment of incoming requests for assessment and staff to cases per triage guidelines.
• Monitor and supervise triage clinicians responsible for information gathering and requests.
• Manage shift tracker, bulletin board, and shift tools.
• Consult with the clinical director when guidance is needed.
• Maintain shift productivity and prioritize mobile assessments as primary response model.
• Monitor call volume and quality; provide leadership and feedback to triage staff.
• Model professionalism and teamwork; enforce policies and accountability.
• Assist in facilitating team meetings and group supervision.
• Monitor Quality Assurance measures implemented by leadership.
• Collaborate with Central Intake, MCI teams, and Co-response partners to coordinate shift operations.

Skills

Supervisory experience

LMHC/LICSW license

Clinical assessment

Triage

Crisis de-escalation

Active listening

Communication skills

Education

Master's Degree

Job description

Behavioral Health Network, Inc. seeks an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within the Emergency Services division. You will supervise master's level Triage Clinicians and ensure timely assignment of crisis assessments.

You will monitor shift productivity, coordinate with Central Intake and Co-response partners, and model professionalism while upholding BHN's HEART values of Humanity, Empowerment, Accountability, Respect, and Teamwork.