Driver - CA - Battery Tech

Action Road Solutions; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Action Road Solutions is seeking a quality Light Service Battery Technician to join our growing team. This is not a desk job; you should enjoy being active and have an interest in automobile knowledge, excellent customer service, and strong teamwork.

You will respond to dispatched calls and provide roadside assistance in a safe, professional manner. Tasks include tire changes, refueling, lockouts, and jumpstarts, plus daily truck inspections and keeping work areas clean.

Qualifications

• Must reside near assigned area to meet customer service time requirements.
• Driver’s license with a clean driving record.
• Able to bend, stoop, walk and stand for periods in all weather.
• No prior experience required; training provided.
• Willing to take a drug test and background check.
• Proficient with mobile and computer applications for admin work.

Responsibilities

• Respond to calls dispatched to you in a safe, timely manner and provide roadside assistance.
• Communicate status and ETA to dispatch accurately.
• Perform emergency road service tasks: tire changes, fueling, lockouts, jumpstarts.
• Daily truck inspections and keeping tools, equipment, and storage area in order.
• Adhere to safe driving practices and report damaged or missing equipment.
• Other duties as assigned by Supervisor.

Skills

Customer service

Team communication

Problem solving

Active/stamina

Automobile knowledge

Job description

Full-time

Description

We are looking for quality Light Service Battery Technician to join our growing team. An ideal operator is someone who likes being active, is a creative problem solver, communicates well in a team environment, and has excellent customer service skills. This is not a desk job. Having an interest in automobile knowledge is a must, as no two situations are the same and you’ll need to make quick decisions under pressure.

Operators keep our highways safe. Come join the team and be an important part of your community!

Essential Duties and Responsibilities include:

• Respond to calls dispatched to you in a safe, timely manner. Provide roadside assistance in a safe, professional manner that is free of accidents, injuries and damage.
• Communicate with dispatch in a professional, informative manner as it relates to information necessary to document your status in servicing a call as well as accurate ETA's when requested.
• Professionally and safely perform emergency road service duties as may be dispatched to you, such as, but not necessarily limited to:
• Changing flat tires or airing up tires that are just low on air
• Deliver fuel to those out of gas
• Perform lockout procedures for customers who have locked their keys in their car
• Jumpstart vehicles whose batteries pass the load test and are only discharged and unable to start the vehicle. If assigned AAA battery service test equipment you are expected to test every call for a bad battery and then educate customer regarding AAA battery service program.
• Daily inspects the truck for safety, organization and related equipment, and tools
• Complete and turn in pre-shift inspection prior to beginning duty each day
• Immediately reports tools or equipment damaged or missing;
• Safe driving behavior is a must. Obey all traffic laws, drive defensively, always wear your seat belt, remember our 4-second following rule, minimize backing and left turns.
• Trucks are kept clean inside and out; maintains the truck(s) fuel tanks half full at all times; Maintains truck fluid levels according to manufacturer standards and notes quantities added on the pre-shift inspection sheet.
• Maintains the storage yard in a safe, clean and orderly manner. Ensures that all trash must be properly disposed of and not left in the truck or on the ground. Secures the storage yard when leaving.
• All other duties as assigned by Supervisor

Requirements

• Candidate must reside near assigned area in order to meet customer service time requirements
• Current and valid driver’s license with a clean driving record
• This position requires the ability to bend, stoop, walk and stand for periods of time in all types of weather
• No prior experience necessary, training is providedHeavy Equipment or Machine Operation skills a plus
• Willing to take a drug test and background check
• Confident and capable to drive in inclement weather
• Proficient in utilizing mobile and computer applications for completing administrative work
• Proficient in paper-based administrative work

Offers of employment are contingent upon the results of successfully passing a background screening including a criminal background check, a review of motor vehicle records, social security screening, and a drug and alcohol test as required by law.