Mobile Associate, Store-in-Store, Bilingual

T-Mobile; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will be the face of the brand, engaging with customers and showcasing innovative solutions in a fast-paced environment. Your ability to connect with customers and provide exceptional experiences will be key to your success. With a competitive compensation package and numerous growth opportunities, this position offers a chance to thrive in a rewarding career. Join a company that values diversity and supports your professional development while enjoying a range of benefits designed to enhance your well-being.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Disability Insurance

Employee Discounts

Qualifications

• Passionate customer advocate with a focus on balancing experience and performance.
• Willingness to collaborate and share best practices with team members.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment.
• Build rapport and provide exceptional service to exceed customer expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed their performance targets by doing it the right way — excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, deepening relationships and ensuring customer satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Partner with nearby store locations for customer onboarding. Perform store operations, including opening and closing procedures, and secure kiosk assets.
4. Be customer-obsessed. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, follow up, capture referrals, and manage Be Back processes. Perform price overrides for specific offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to collaborate, learn, and share best practices with team members and store leaders (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Hourly base pay: $17.50. During the first 90 days, training and incentive pay apply. Post-training, eligible for an annual incentive target of $18,000/year. All employees are guaranteed at least $20/hour including incentives. Every employee is also eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and value diversity. We are an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.