Mobile Associate, Store-in-Store, Spanish Bilingual

T-Mobile; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Mobile Associates to bring their brand to life in retail environments. This role involves engaging customers, showcasing innovative solutions, and building lasting relationships. Ideal candidates will thrive in a fast-paced setting, balancing customer satisfaction with performance goals. With a competitive hourly rate and opportunities for growth, this position offers a chance to be part of a vibrant team dedicated to excellence. If you're passionate about technology and customer service, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Plans

Paid Time Off

Parental Leave

Tuition Assistance

Disability Insurance

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passion for customer satisfaction and ability to balance experience with performance goals.

Responsibilities

• Engage proactively with customers in a retail environment using digital tools.
• Provide exceptional customer service by connecting personally and exceeding expectations.

Skills

Customer Service

Sales Experience

Digital Tools Proficiency

Team Collaboration

Communication Skills

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store are essential members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, build relationships with customers, and thrive in a high-traffic environment where technology and customer needs are constantly evolving. They excel at educating, demonstrating, and recommending solutions to deepen customer relationships and meet performance targets.

Job Responsibilities

1. Engage proactively with customers in a retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend appropriate wireless solutions, including onboarding and app utilization.
3. Complete training on in-store experience, products, systems, and procedures; review personal results and current promotions regularly to stay customer-ready.
4. Provide exceptional customer service by connecting personally, building rapport, and exceeding expectations. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Passion for customer satisfaction and ability to balance experience with performance goals (Required)
• Desire to be part of a dynamic team, learn, and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50, with incentives and potential promotion to Mobile Expert, earning up to $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We foster a culture of growth, diversity, and inclusion. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or call 1-844-873-9500.