Mobile Associate, Store-In-Store, Bilingual

T-Mobile; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you'll engage with customers in high-traffic environments, showcasing innovative solutions and building lasting relationships. With a focus on exceptional service and sales excellence, you'll thrive in a supportive atmosphere that values your growth. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement as you contribute to an exciting retail experience that keeps customers connected and satisfied. If you're ready to make a difference, this role is perfect for you!

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Customer-focused with excellent communication skills.

Responsibilities

• Interact proactively with customers in busy retail settings.
• Leverage self-serve tools to recommend wireless solutions.
• Build rapport and provide exceptional service.

Skills

Customer Engagement

Communication Skills

Sales Skills

Team Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are key members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, create excitement around our products and services, and thrive in high-traffic environments. They excel at building relationships by understanding customer needs and recommending solutions, consistently exceeding performance targets through excellent sales and customer service.

Job Responsibilities

1. Customer Engagement: Interact proactively with customers in busy retail settings, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Solution Selling: Leverage self-serve tools, identify customer needs, and recommend appropriate wireless solutions, including onboarding via the T-Mobile app.
3. Training and Knowledge: Complete training on products, systems, and store procedures. Maintain knowledge of current promotions and store operations, including security and asset management.
4. Customer Service: Connect on a personal level, build rapport, and provide exceptional service. Follow up with customers, manage referrals, and support sales activities like price overrides.
5. Relationship Building: Collaborate with store leadership and teams to support the customer experience from setup to support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer-focused with excellent communication skills (Required)
• Team player willing to learn and share best practices (Required)
• Competitive and confident in a sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $17.50, with potential incentives and promotion opportunities. Benefits include health insurance, 401(k), stock grants, paid time off, and discounts. For more info, visit www.t-mobilebenefits.com.

We promote growth and development, supporting our employees' careers and well-being. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities; contact [e-mail] or call 1-844-873-9500.