Mobile Associate, Store-in-Store

T-Mobile; Hampstead (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for Mobile Associates to join their dynamic Retail Team. This role is crucial in bringing the brand to life within partner locations, where engaging with customers is key. As a Mobile Associate, you will thrive in a fast-paced environment, building relationships and providing exceptional service. You will be empowered to educate customers on innovative solutions and exceed performance targets while enjoying a competitive salary and comprehensive benefits. This is a fantastic opportunity to grow your career with a company that values its employees and fosters a culture of continuous development.

Benefits

Medical, dental, vision insurance

401(k)

Stock grants

Paid time off

Tuition assistance

Childcare subsidy

Discounts on mobile services

Qualifications

• Passionate customer advocate balancing experience and performance goals.
• Willingness to work with peers and store leaders, sharing best practices.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Provide exceptional service and build relationships with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.

2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs, use solution-based selling techniques, and recommend wireless solutions and onboarding processes that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.

3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including securing kiosk assets and reporting lost keys or assets.

4. Be customer-obsessed. Connect on a personal level, build rapport, trust, and loyalty with every interaction. Provide exceptional service, exceed expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.

5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals (Required)
• Team Building: Willingness to work with peers and store leaders, sharing best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation and Benefits

Hourly Base Pay: $19.00

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. Upon promotion to Mobile Expert, the annual incentive target is $18,000, with actual incentives varying based on performance. All employees are guaranteed to earn at least $20/hour, inclusive of base pay and incentives. Additionally, every employee is eligible for an annual stock grant.

Our benefits include medical, dental, vision insurance, flexible spending accounts, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, coaching, disability, voluntary insurance options, and discounts on mobile services and internet. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and development, encouraging employees to aim high and live our values. Applying for this role means investing in your career and being unstoppable!

Equal Opportunity Employer Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any protected characteristic. We are committed to an inclusive environment and provide reasonable accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.