Mobile Associate, Store-in-Store

T-Mobile; Boston Heights (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will engage customers, showcase innovative solutions, and exceed performance targets. Your passion for customer satisfaction and ability to thrive in a bustling environment will be key to building meaningful relationships and delivering exceptional service. With opportunities for growth and a comprehensive benefits package, this position offers a rewarding career path. Join a culture that values teamwork and continuous development, and be part of a company that truly invests in its employees.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grants

Paid Time Off

Parental Leave

Family Building Benefits

Qualifications

• Passionate customer advocate with a strong focus on customer experience.
• Ability to work alongside peers and share best practices in retail.

Responsibilities

• Engage with customers in a fast-paced retail environment using digital tools.
• Provide exceptional service and build rapport with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is our Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are constantly evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way — excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills. Partner with nearby store locations for proper onboarding. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, secure kiosks and assets, and report any issues.
4. Be customer-obsessed. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to work alongside peers and store leaders, sharing best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation & Benefits

Hourly base pay is $17.50. During the first 90 days, training is provided, and incentive pay is available upon milestones. Post-training, the role promotes to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Additionally, all employees are eligible for an annual stock grant.

Our benefits include medical, dental, vision insurance, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, family building benefits, and more. To learn more, visit www.t-mobilebenefits.com.

Growth & Culture

We support continuous growth and career development, embodying the spirit of One Team, Together! Apply now and be part of our innovative, inclusive culture. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities upon request.