Mobile Associate, Store-in-Store

T-Mobile; Laurel (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will play a vital role in representing the brand in high-traffic retail environments. This position offers an exciting opportunity to engage with customers, showcasing innovative solutions that enhance their experience. With a focus on building relationships and exceeding performance targets, you will thrive in a dynamic setting. Enjoy competitive hourly pay, comprehensive benefits, and a supportive environment that fosters growth and development in your career. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Disability Insurance

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• High School Diploma/GED is required.

Responsibilities

• Engage proactively with customers in a high-traffic retail setting.
• Provide exceptional customer service by connecting personally and building rapport.
• Collaborate with nearby store teams to support the customer experience.

Skills

Customer Service

Sales Experience

Teamwork

Fast-paced Environment

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an essential part of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. These ambassadors thrive in high-traffic environments, continuously evolving with technology innovations, customer needs, and the retail experience. They excel at building relationships through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions to deepen customer relationships and exceed performance targets.

Job Responsibilities

• Engage proactively with customers in a high-traffic retail setting, using digital tools to educate and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate solutions to enhance customer satisfaction and deepen relationships.
• Complete training on store experience, products, systems, and reference resources to provide excellent customer service. Perform store operations, including opening/closing procedures and securing assets.
• Provide exceptional customer service by connecting personally, building rapport, and exceeding expectations. Follow up with customers, manage referrals, and perform price overrides for special offers.
• Collaborate with nearby store teams to support the customer experience from setup to support and account management.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer-focused, able to balance service and performance goals (Required)
• Team-oriented, willing to learn and share best practices (Required)
• Competitive in sales, confident in a fast-paced environment (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $19.00. During the first 90 days, employees receive training and are eligible for incentives. Upon promotion to Mobile Expert, an annual incentive target of $18,000/year is available, with guaranteed minimum earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For more info, visit www.t-mobilebenefits.com.

We promote growth and development, supporting our employees' careers in a dynamic environment. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.