Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Everett (MA); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player seeks enthusiastic Mobile Associates to energize the retail experience. This role involves engaging with customers, leveraging digital tools, and building lasting relationships through exceptional service. As a key part of the retail team, you will thrive in a fast-paced environment, showcasing innovative solutions and ensuring customer satisfaction. If you are passionate about technology and customer service, this opportunity allows you to excel in sales while making a meaningful impact in the lives of customers. Join a dynamic team where your contributions will be valued and recognized.

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Engage proactively with customers in a retail environment.
• Utilize digital tools to educate and recommend solutions.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

ob Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the Right Way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities:

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and resources. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations to onboard customers properly. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and handle security of kiosk assets.
• Be customer obsessed. Connect on a personal level, match the customer's pace, build rapport, trust, and loyalty. Provide exceptional service and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education:
High School Diploma/GED (Required)

Work Experience:
6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities:
Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals. (Required)
Team Building: Desire to be part of the T-Mobile store team, willing to collaborate, learn, and share best practices. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)