Mobile Associate, Store-in-Store

T-Mobile; Jacksonville (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Mobile Associate to enhance customer experiences in a dynamic retail environment. This role focuses on engaging with customers, leveraging digital tools, and showcasing the value of innovative solutions. With a commitment to exceptional service and relationship building, you will play a crucial role in driving sales and customer satisfaction. The company offers a competitive hourly wage, comprehensive benefits, and opportunities for growth, making it an exciting opportunity for individuals passionate about customer service and sales.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Discounts on Mobile Services

Family Benefits

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passion for customer satisfaction and team building.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Leverage digital tools to identify customer needs and recommend solutions.
• Build rapport and trust with customers to enhance loyalty.

Skills

Customer Service

Sales Experience

Communication Skills

Relationship Building

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying their needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.

2. Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers understand and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.

3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates regularly to stay customer-ready. Partner with nearby stores to onboard customers, perform skills practice, share knowledge, and handle store operations including opening/closing procedures and security measures.

4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, follow up with customers, manage referrals, and perform price overrides for specific offers.

5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Customer satisfaction passion, team building desire, and retail sales confidence (Required)
• Legally authorized to work in the United States, at least 18 years old

Compensation & Benefits

Hourly base pay: $17.50, with incentive pay during training and promotion opportunities. Employees are guaranteed to earn $20/hour inclusive of base and incentives, with eligibility for annual stock grants. Benefits include medical, dental, vision insurance, 401(k), paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet.

Additional Information

Travel: No

DOT Regulated: No

Safety Sensitive: No

Seniority level: Entry level

Employment type: Part-time

Job function: Sales and Business Development

Industries: Telecommunications

For more details and to apply, visit our careers page or contact us for accommodations if needed.