Mobile Associate, Store-in-Store

T-Mobile; Bellevue (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Mobile Associates to join their Retail Team. In this dynamic role, you will bring the brand to life within partner locations, engaging customers and showcasing innovative solutions. Your passion for customer satisfaction and ability to build meaningful relationships will drive success in a fast-paced environment. This role offers competitive pay, comprehensive benefits, and opportunities for growth, making it an exciting career choice for those looking to thrive in retail. Join a team that values your contributions and supports your professional journey!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Tuition Assistance

Stock Grants

Discounts

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.
• Passionate advocate for customer satisfaction and effective in fast-paced environments.

Responsibilities

• Engage customers in a high-traffic retail environment using digital tools.
• Provide exceptional service and exceed customer expectations.
• Collaborate with teams to support customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview:
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities:

1. Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and education to showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions; identify needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates to stay customer-ready. Collaborate with nearby store locations for customer onboarding. Perform skills practice, knowledge sharing, and store operations, including opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.
4. Be customer-obsessed—connect on a personal level, build rapport, trust, and loyalty with every interaction. Provide exceptional service, exceed customer expectations, follow up, capture referrals, and manage Be Back processes. Perform price overrides for specialty offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to support and servicing.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities:

• Customer Satisfaction: Passionate advocate, effective at balancing experience and performance (Required)
• Team Building: Willingness to collaborate, learn, and share best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel: No travel required.

DOT Regulated: Not regulated.

Hourly Base Pay: $17.50. During the first 90 days, training and incentive pay are provided. After training, promotion to Mobile Expert is possible, with an annual incentive target of $18,000. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We foster growth and career development. Apply now to live our values and invest in your career. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.