Mobile Associate, Store-in-Store

T-Mobile; Lincoln (NE); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Mobile Associate, where you will be the face of an innovative telecommunications brand. This entry-level position offers a competitive hourly wage and the potential for growth into a Mobile Expert role. You will engage with customers, provide exceptional service, and utilize digital tools to enhance the customer experience. Enjoy a robust benefits package that includes medical, dental, vision, and stock options, all while working in a supportive and diverse environment. This is your chance to thrive in a fast-paced retail setting and make a real impact on customer satisfaction.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Stock grants

Paid time off

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use digital tools to demonstrate the value of T-Mobile products.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services, including guiding customers on how to self-serve and utilize the T-Mobile app.
• Completes training on the T-Mobile in-store experience, new skills, products, and processes. Reviews personal results, current promotions, and updates on the Hub to stay Customer Ready. Continuously learns and improves skills. Partners with nearby store locations to onboard customers, performs skills practicing, knowledge sharing, store operations, opening and closing procedures, and secures kiosk assets.
• Is customer obsessed—passionate, friendly, engaging. Connects on a personal level, builds rapport, trust, and loyalty. Committed to providing exceptional service and exceeding expectations. Proactively reaches out to potential customers, follows up, captures referrals, manages Be Back processes, and builds relationships. Performs price overrides for specialty offers.
• Builds relationships with nearby leadership and teams to support the customer experience, from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred. Required

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals. (Required)
• Team Building: Willing to work alongside peers and store leaders, share best practices, and serve customers. (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Pay and Benefits

Hourly Base Pay: $17.50. During the first 90 days, training and incentive pay apply. Afterward, promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed $20/hour including incentives. Eligible for stock grants. Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For details, visit www.t-mobilebenefits.com.

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail].

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Telecommunications