Mobile Associate, Store-In-Store - Retail Sales

T-Mobile; Wichita Falls (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you'll bring excitement to the retail environment and help customers discover the best solutions for their needs. This role emphasizes building strong relationships and delivering exceptional customer service while leveraging digital tools to enhance the shopping experience. With opportunities for growth and a supportive team-oriented atmosphere, you will thrive in a competitive sales environment. Enjoy a rewarding career with competitive hourly pay and a range of benefits designed to support your well-being and professional development.

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Voluntary Insurance Options

Qualifications

• 6 months of customer service or sales experience preferred.
• Ability to connect personally with customers.

Responsibilities

• Engage with customers in a retail environment using digital tools.
• Support customer account setup and device support.

Skills

Customer Satisfaction

Sales Skills

Digital Tools Proficiency

Team Collaboration

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, building strong relationships through meaningful interactions. They excel at identifying customer needs, educating, demonstrating, and recommending solutions to ensure customer satisfaction and meet performance targets.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of products and services through solution-based selling.
3. Complete training on in-store experience, products, processes, and systems; continuously improve skills and knowledge to provide excellent customer service.
4. Build rapport and trust with customers, follow up to drive sales, manage referrals, and perform price overrides for special offers.
5. Support customer account setup, device support, and account servicing through collaboration with nearby teams.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred.

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and ability to connect personally with customers.
• Team-oriented mindset, willingness to learn and share best practices.
• Competitive and confident in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Information

Hourly base pay is $17.50, with potential incentives and promotion opportunities. Full and part-time benefits include health insurance, 401(k), stock grants, paid time off, and various voluntary insurance options. For more details, visit www.t-mobilebenefits.com.

We are an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities; contact [e-mail] or call 1-844-873-9500.