Mobile Associate, Store-in-Store

T-Mobile; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this role, you'll be the face of the brand, engaging with customers and showcasing innovative solutions. Your passion for customer satisfaction will drive success as you build meaningful relationships and exceed performance targets. With comprehensive training and growth opportunities, this position offers a competitive hourly wage and a robust benefits package. Join a dynamic team where your contributions will make a significant impact in a fast-paced environment!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Grants

Parental Leave

Qualifications

• Passionate advocate for customer satisfaction and engagement.
• Willingness to work collaboratively with peers and leaders.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Provide exceptional service and build rapport with customers.
• Continuously learn and improve skills related to products and services.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Customer Service Experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates on the Hub to stay Customer Ready. Continuously learn and improve skills. Partner with nearby store locations for customer onboarding. Perform skills practicing, knowledge sharing, store operations, and opening/closing procedures, including securing kiosk assets and reporting lost keys or assets.
4. Be customer obsessed—passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, proactively reach out to potential customers, follow up, capture referrals, and manage Be Back processes. Perform price overrides for specialty offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, able to connect and have fun with customers, balancing experience and performance (Required)
• Team Building: Willingness to work with peers and leaders, share best practices, serve customers, and resolve issues (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Hourly Base Pay: $17.50. During the first 90 days, receive on-the-job training and eligibility for incentive pay. After training, promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed a minimum of $20/hour including incentives. Eligible for an Annual Stock Grant.

Benefits

Full and part-time employees have access to comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, and voluntary insurance options. Additional discounts available. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value shared drive. Applying means living our values and investing in your career. We are an Equal Opportunity Employer and committed to diversity and inclusion. For accommodations, contact [e-mail] or call 1-844-873-9500.