Mobile Associate: Fast-Paced Tech Sales & Growth

Digitailor; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to join our Retail Team of Experts. You’ll learn, educate customers, and demonstrate devices and services in a fast-paced environment, building expertise through hands-on training and guided coaching.

Starting pay is $18.00 per hour, plus $5.00 per hour training pay. Within 90 days, on-the-job training completes and a Mobile Expert path with incentives up to a $20/hour target becomes available.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Skills

Customer service

Sales

Communication

Team collaboration

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to join our Retail Team of Experts. You’ll learn, educate customers, and demonstrate devices and services in a fast-paced environment, building expertise through hands-on training and guided coaching.

Starting pay is $18.00 per hour, plus $5.00 per hour training pay. Within 90 days, on-the-job training completes and a Mobile Expert path with incentives up to a $20/hour target becomes available.