Mobile Associate, Bilingual - Retail Sales

T-Mobile USA, Inc.; Altus (OK); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Tuition assistance

Mobile service and home internet discounts

Job summary

T-MOBILE USA, Inc. in Altus, Oklahoma is looking for Mobile Associates to support retail operations through customer engagement and technology solutions. Candidates must have a High School Diploma or GED and preferably 6 months of customer service experience.

The position demands strong communication and problem-solving skills, with a focus on building customer relationships. Employees enjoy comprehensive benefits, including medical insurance, financial incentives, and a supportive work environment.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions that meet customer needs.
• Demonstrate network coverage and service benefits during customer interactions.
• Complete required training to support effective customer service.
• Engage customers and provide hands-on demonstrations.
• Perform additional assigned duties as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Education

High School Diploma or GED

Job description

Job Overview

Supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Requires proficiency in customer service and sales to deliver personalized solutions and consistent use of digital tools to showcase network coverage and service benefits. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Perform additional duties or projects assigned by business management as needed.

Education and Work Experience

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Change agility.
• Communication.
• Customer problem solving.
• Customer service.
• Engaging people.
• Multitasking.
• Sales.

Other Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Not required.

DOT Regulated

No.

Pay and Incentives

Hourly base pay: $18.00 plus $5.00 per hour during training. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. After training, promotion to Mobile Expert grants eligibility for an annualized incentive target of $18,000/year (actual incentives vary by performance and full‑time status). All employees are guaranteed at least $20/hour inclusive of base and incentives.

Benefits

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; paid parental and family leave; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.