Mobile Associate - Retail Sales, Bilingual

T-Mobile; Greeley (CO); On-site; USD 41,600 - 60,000; Full time

Job summary

T-Mobile in the United States is seeking a Mobile Associate to support retail operations by helping customers with devices and service plans in a fast-paced setting. You will build proficiency in customer service and sales, use digital tools to show network coverage, and contribute to a seamless shopping experience.

You will complete product and process training, develop product knowledge, and engage customers through hands-on demonstrations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18 years or older and legally able to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Change Agility

Engaging People

Multitasking

Customer Problem Solving

Education

High School Diploma/GED (Required)

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No travel required.

DOT Regulated

DOT Regulated Position: No; Safety Sensitive Position: No.

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. In the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible employees receive an annual stock grant.

Equal Employment Opportunity & Accommodations

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. These contacts are for accommodations only and the company is unable to respond to non‑accommodation related requests.