Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Springfield (IL); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Tuition assistance

Mobile service discounts

Job summary

T-MOBILE USA, Inc. is seeking a Retail Associate to support operations by engaging customers and providing tech solutions in a fast-paced environment. The role requires proficiency in customer service and sales, utilizing digital tools, and collaborating with colleagues for a seamless experience.

The ideal candidate will possess a High School Diploma and prior retail experience. Employees will enjoy a base pay of $18.00/hr, with promotional opportunities and extensive benefits.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to meet individual needs.
• Utilize digital tools to enhance customer understanding and engagement.
• Complete required training in retail processes and wireless technology.
• Collaborate with colleagues to support a seamless customer experience.
• Responsible for other duties as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The position requires building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction and proficiency in product knowledge.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No travel required.

DOT Regulated

No.

Hourly Base Pay

$18.00 base, plus $5.00 per hour training pay. After 90 days of training, eligible for promotion to Mobile Expert and annual incentive target of $18,000/year. Full-time employees earn at least $20/hour inclusive of base and incentives.

Benefits

Eligible employees receive medical, dental, vision, flexible spending account, 401(k), stock grants, stock purchase plan, paid time off, paid holidays, parental and family leave, childcare subsidy, tuition assistance, disability coverage, and additional insurance options. Employees may also receive mobile service and home internet discounts, pet insurance, and commuter program access. For more information, visit www.t-mobilebenefits.com.

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.