Mobile Associate Bilingual Retail Sales

T-Mobile; Buford (GA); On-site; USD 20,457 - 29,136; Full time

Job summary

T-Mobile is looking for a Retail Associate in Buford, Georgia, to support retail operations by engaging with customers and facilitating their technology and service needs. The role emphasizes building customer relationships through personalized service and requires a High School Diploma. Ideal candidates will possess at least 6 months of customer service experience, be 18 years or older, and have a competitive drive to succeed. The hourly base pay is $18, with an additional $5 per hour for training pay.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales for technology solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training for effective customer support.

Skills

Customer advocacy

Sales performance

Effective communication

Ability to balance needs and goals

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required: No

DOT Regulated Position: No

Safety Sensitive Position: No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.