Mobile Associate, Bilingual | Spanish, Retail Sales

T-MOBILE USA, Inc.; New York (NY); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Employee stock grants

Job summary

T-MOBILE USA, Inc. is seeking motivated Mobile Associates in New York, NY, to engage customers and provide personalized service solutions. The role requires customer service skills, digital proficiency, and a competitive drive in a retail environment. Responsibilities include training completion, effective customer engagement, and product demonstrations. The position offers an hourly base pay of $21.50, plus performance-based incentives and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Passionate customer advocate who enjoys connecting with customers.
• Effective at balancing customer needs with performance goals.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products and processes.
• Engage customers with hands-on demonstrations of technology.

Skills

Customer advocacy

Sales proficiency

Effective communication

Competitive drive

Education

High School Diploma or GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by building customer relationships, completing training, and contributing to a seamless customer experience.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Perform other duties or projects as assigned by business management.

Education & Work Experience

• High School Diploma or GED (Required)
• At least 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills & Abilities

• Passionate customer advocate who enjoys connecting with customers in an authentic way (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Effective at balancing customer needs with performance goals (Required)

Basic Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel & DOT Requirements

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Pay

Hourly Base Pay: $21.50, plus $5.00 per hour training pay. During the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, promotion to the Mobile Expert role provides an annualized incentive target of $18,000 per year, with actual incentives varying based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is eligible for an annual stock grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Employee stock grants and stock purchase plan
• Paid time off and paid holidays (approximately 4 weeks for full‑time, 2½ weeks for part‑time employees annually)
• Paid parental and family leave
• Family building benefits
• Back‑up care and childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability coverage
• Voluntary accident, life, disability, and long‑term care insurance
• Mobile service and home internet discounts
• Pet insurance and commuter and transit programs

Equal Employment Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Reasonable Accommodation

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.