Mobile Associate, Bilingual - Retail Sales

T-Mobile; Altus (OK); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Hourly training pay of $5.00

Annual stock grant

Job summary

T-Mobile is looking for a Mobile Associate to enhance customer experiences through effective service and personalized solutions. This role involves engaging customers, demonstrating technologies, and completing essential training for customer support.

Candidates should have a High School Diploma/GED and, preferably, six months of customer service or sales experience. All employees at T-Mobile are guaranteed to earn $20/hour, including base pay and incentives, and become eligible for an annual stock grant.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience is preferred.
• Must be at least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training on products, services, and processes.
• Engage customers by exploring needs and demonstrating technology.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills, and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives, and all eligible employees are eligible for an Annual Stock Grant.

EEO Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.