Mobile Asset Analyst(6031-1)

Akaasa Technologies; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

MTA is seeking a Mobile Asset Analyst to manage the agency's mobile device inventory, lifecycle, procurement, and support. The role requires strong organizational skills and proficiency with ServiceNow and MDM tools to track deployments and generate utilization reports.

The onsite position at 2 Broadway entails ensuring devices are deployed, maintained, and retired per policy, with secure data handling and compliance. Experience with iOS/Android and IT security basics is essential.

Qualifications

• 2-3 years of experience in mobile device management or IT asset management.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar ITSM platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.

Responsibilities

• Maintain comprehensive inventory of all mobile devices in the MTA environment using ServiceNow and MDM systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.
• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.
• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.
• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.

Skills

Mobile device management

IT asset management

Communication

Organization

Documentation

Education

High school diploma or equivalent

Tools

ServiceNow

MDM systems

Job description

Title: Mobile Asset Analyst(6031-1)

Location: ONSITE(2 Broadway - MTA Headquarters)

Duration: 9 months

Work Hours: 37.50

Client: MTA

Job Summary

The Mobile Asset Analyst is responsible for managing the MTA's mobile device inventory, lifecycle management, procurement, and support. This role requires strong organizational skills, technical knowledge of mobile platforms, and the ability to work effectively with ServiceNow and related IT asset management tools. The Mobile Asset Analyst ensures mobile devices are tracked, deployed, maintained, and retired in accordance with organizational policies and security standards.

Key Responsibilities

• Maintain comprehensive inventory of all mobile devices (smartphones, tablets, laptops) in the MTA environment using ServiceNow and mobile device management (MDM) systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.
• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.
• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.
• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.

Qualifications

• High school diploma or equivalent (GED); or equivalent combination of education and experience.
• 2-3 years of experience in mobile device management, IT asset management, or related technical field.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar IT Service Management (ITSM) platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.

Core Competencies

• Organization & Attention to Detail Ability to manage large-scale device inventories and track assets with precision.
• Technical Proficiency Strong technical skills with mobile platforms, MDM systems, and IT service management tools.
• Problem Solving Ability to diagnose and resolve device configuration, connectivity, and security issues.
• Communication Clear communication with technical IT staff, end users, and external vendors.
• Compliance Awareness Understanding of security policies, regulatory requirements, and data protection standards.
• Customer Service Willingness to assist end users and provide technical guidance in a professional and patient manner.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to lift and carry mobile devices and equipment weighing up to 20 pounds.
• Ability to communicate effectively via phone, email, and video conferencing.