Mobile Asset Analyst

ACS Consultancy Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

ACS Consultancy Services is seeking a Mobile Asset Analyst to oversee the MTA's mobile device inventory, lifecycle management, procurement, and support. The role requires strong organizational skills and knowledge of mobile platforms, with hands-on work in ServiceNow and related IT asset tools.

You will maintain device inventories, coordinate provisioning, track deployments, and manage device refreshes while ensuring data wiping and secure disposal of retired devices.

Qualifications

• High school diploma or GED or equivalent.
• Experience in mobile device management, IT asset management, or related technical field.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar ITSM platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.

Responsibilities

• Maintain comprehensive inventory of all mobile devices in the MTA environment using ServiceNow and mobile device management (MDM) systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.
• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.
• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.
• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.

Skills

Mobile device management

IT asset management

ServiceNow

Device lifecycle management

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

ServiceNow

MS Office

Job description

Job Title: Mobile Asset Analyst

Location: BROADWAY, NYC, NY (Onsite)

We are currently seeking candidates who meet the following qualification

JOB SUMMARY

The Mobile Asset Analyst is responsible for managing the MTA's mobile device inventory, lifecycle management, procurement, and support. This role requires strong organizational skills, technical knowledge of mobile platforms, and the ability to work effectively with ServiceNow and related IT asset management tools. The Mobile Asset Analyst ensures mobile devices are tracked, deployed, maintained, and retired in accordance with organizational policies and security standards.

KEY RESPONSIBILITIES

Mobile Device Inventory & Tracking

• Maintain comprehensive inventory of all mobile devices (smartphones, tablets, laptops) in the MTA environment using ServiceNow and mobile device management (MDM) systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.

Device Provisioning & Deployment

• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.

ServiceNow Administration & Reporting

• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.

Ticket Management & User Support

• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.

QUALIFICATIONS

• High school diploma or equivalent (GED); or equivalent combination of education and experience.
• Experience in mobile device management, IT asset management, or related technical field.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar IT Service Management (ITSM) platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.

CORE COMPETENCIES

• Organization & Attention to Detail Ability to manage large-scale device inventories and track assets with precision.
• Technical Proficiency Strong technical skills with mobile platforms, MDM systems, and IT service management tools.
• Problem Solving Ability to resolve complex licensing and compliance issues independently or in collaboration with vendors and stakeholders.
• Communication Clear and professional communication with technical and non-technical stakeholders, vendors, and management.
• Compliance Awareness Understanding of regulatory requirements and commitment to maintaining legal and policy compliance.
• Customer Service Willingness to assist end users and provide technical guidance in a professional and patient manner.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while working at a computer.
• Ability to lift and carry mobile devices and equipment weighing up to 20 pounds.
• Ability to communicate effectively via phone, email, and video conferencing.

ADDITIONAL SKILLS

• ServiceNow
• MS Office
• Wireless/Mobile
• Mobile Device Management (MDM)
• iOS
• Android
• IT Asset Management
• IT Service Management (ITSM)
• Mobile Device Lifecycle Management
• Data Protection Compliance
• IT Security