MLH Service Center Technician

Gilson; Town of Middleton (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Gilson is seeking a dedicated Service Center Technician in Middleton, WI, to perform preventative maintenance, service, repairs and calibration of pipettes. The role requires troubleshooting skills, manual dexterity and attention to detail to ensure quality service.

You will log service activities, calibrate pipettes to ISO standards, and communicate with customers about order status. This position may require overtime and some field service support as needed.

Qualifications

• Previous customer service and/or service job preferred
• Reading and following instructions is essential
• Mechanical aptitude helpful

Responsibilities

• Track service activities using computer software and log pipette details
• Unpack, review paperwork, clean, repair, adjust and calibrate pipettes to Gilson standards
• Service all brands and types of pipettes
• Perform calibrations per Gilson, ISO 8655, ISO 17025, or customer requirements
• Read and interpret technical diagrams
• Ensure conformance with calibration and repair standards
• Use handheld tools for maintenance and calibration
• Maintain calibration equipment and keep records up to date
• Communicate with customers about order status via email
• Complete paperwork and repackage pipettes for return to customer
• Send certificates to customers after senior review
• Assist with field service appointments as needed
• Support other duties as assigned

Skills

Read instructions

Mechanically inclined

Team player

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

003211 - MLH Service Center Full Time Middleton, WI, US

2 days ago Requisition ID: 1451

Salary Range: $17.00 To $23.00 Hourly

MISSION

The Service Center Technician at Gilson provides customers with the best possible experience when performing preventative maintenance, service, repairs and calibration. This role utilizes their ability to troubleshoot, manual dexterity and acuity for repairs to service all brands of pipettes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Use computer software to track all service activities including but not limited to logging pipettes by serial number, selecting the service level based on customer documentation, logging repairs, completing calibration activities, and generating customer facing documentation
• Carry out critical aspects of the service workflow including but not limited to unpacking incoming pipettes, reviewing paperwork for accuracy, cleaning, evaluating, repairing, adjusting and calibrating pipettes according to Gilson standards and customer requirements
• Service all brands and types of pipettes
• Perform calibrations according to Gilson, manufacturer, ISO 8655, ISO 17025,orcustomers’requirements, dependent upon customer need
• Read and interprettechnical diagrams of pipettes
• Ensures conformance with established calibration and repair standards
• Use small, handheld tools to perform maintenance, repair, adjustment and calibration
• Maintain calibration equipment through proper storage and handling and work with Service Manager to ensure equipment is up to date on calibration records
• Limited communication with customers regarding the status of their order/pipettes via email
• Completes necessary paperwork and repackages pipettes for return to customer
• Send certificates to customer upon approval after a senior technician reviews them
• Contact possible with equipment that has been contaminated by laboratory chemicals, human body fluids or other potentially hazardous substances
• Occasionally works overtime when necessary to complete work on time
• Assist with field service appointments when needed
• Other Duties as assigned

JOB REQUIREMENTS

EDUCATION

WORK EXPERIENCE

• Previous customer service and/or service job preferred

SKILLS OR KNOWLEDGE

• Ability to read and follow instructions
• Mechanically inclined
• Ability to work as a part of a team to accomplish a shared goal