Pipette Service Technician

Gilson; Madison (WI); On-site; USD 30,000 - 39,000; Full time

Job summary

Gilson is seeking a Service Center Technician to provide exceptional customer experiences during maintenance, service, repairs, and calibration of pipettes. The role requires troubleshooting and precise calibration per Gilson and customer standards.

The technician will log activities, read technical diagrams, and coordinate with the Service Manager to keep calibration records current. Previous customer service experience is preferred.

Qualifications

• Previous customer service and/or service job preferred

Responsibilities

• Troubleshoot, calibrate, and repair pipettes according to Gilson standards and customer requirements
• Log service activities, calibrations, and repairs in the service software
• Read and interpret technical diagrams of pipettes
• Maintain calibration equipment and ensure up-to-date calibration records
• Assist with field service appointments when needed

Skills

Customer service

Troubleshooting

Calibration

Mechanical aptitude

Job description

The Service Center Technician at Gilson provides customers with the best possible experience when performing preventative maintenance, service, repairs and calibration. This role utilizes their ability to troubleshoot, manual dexterity and acuity for repairs to service all brands of pipettes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Use computer software to track all service activities including but not limited to logging pipettes by serial number, selecting the service level based on customer documentation, logging repairs, completing calibration activities, and generating customer facing documentation
• Carry out critical aspects of the service workflow including but not limited to unpacking incoming pipettes, reviewing paperwork for accuracy, cleaning, evaluating, repairing, adjusting and calibrating pipettes according to Gilson standards and customer requirements
• Service all brands and types of pipettes
• Perform calibrations according to Gilson, manufacturer, ISO 8655, ISO 17025,orcustomers’requirements, dependent upon customer need
• Read and interpret technical diagrams of pipettes
• Ensures conformance with established calibration and repair standards
• Use small, handheld tools to perform maintenance, repair, adjustment and calibration
• Maintain calibration equipment through proper storage and handling and work with Service Manager to ensure equipment is up to date on calibration records
• Limited communication with customers regarding the status of their order/pipettes via email
• Completes necessary paperwork and repackages pipettes for return to customer
• Send certificates to customer upon approval after a senior technician reviews them
• Contact possible with equipment that has been contaminated by laboratory chemicals, human body fluids or other potentially hazardous substances
• Occasionally works overtime when necessary to complete work on time
• Assist with field service appointments when needed
• Other Duties as assigned

JOB REQUIREMENTS

EDUCATION

WORK EXPERIENCE

• Previous customer service and/or service job preferred

SKILLS OR KNOWLEDGE

• Ability to read and follow instructions
• Mechanically inclined
• Ability to work as a part of a team to accomplish a shared goal