Field Service Technician

METTLER TOLEDO; Rossville (MD); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) savings plan with company match

Tuition reimbursement

Parental and caregiver leave

Paid time off

Disability insurance

Domestic partner benefits

Job summary

METTLER TOLEDO Rainin is seeking an On-Site Service Technician to travel within a defined region, inspect, repair, calibrate Rainin pipettes, and support depot centers when not in the field. You will complete service reports, maintain tools, and provide customer leads while upholding Rainin's quality standards.

A valid driver's license and the ability to work independently are required, with strong English communication and basic computer skills.

Qualifications

• High school diploma or GED is required.
• Minimum of one year related experience in manufacturing, instrumentation, or related technical work.
• Pipette knowledge is preferred.
• Valid driver's license and clean driving record required.
• Strong interpersonal and verbal communication skills in English.
• Strong written communication skills and daily service reporting.
• Basic computer skills (email, MS Office).
• Ability to work independently with minimal supervision.

Responsibilities

• Travel to customer sites to provide on-site pipette service according to the service schedule.
• Disassemble, repair, and calibrate pipettes per protocols.
• Complete service reports and expense reports accurately and on time.
• Maintain service equipment, tools, and parts inventory.
• Provide Rainin sales with customer leads for potential new product purchases.
• Support service center activities when available.
• Travel using a personal vehicle as needed.
• Perform other duties as assigned.

Job description

Our Opening and Your Responsibilities

As part of the Rainin team, you will provide direct support for Rainin's On-Site Service program. In this role, you will travel within a defined geographic region to inspect, clean, repair, reassemble, and calibrate Rainin and other brands of pipettes. You will also perform mechanical and electronic measurements, recording, and inspections to ensure serviced pipettes conform to established specifications. When not working in the field, you may be asked to assist with pipette repair and calibration activities at Rainin Depot Service Centers. The responsibilities are as follows:

• Establish a weekly service visit schedule in coordination with the Area Service Leader.
• Travel to customer sites to provide on-site pipette service according to the service schedule.
• Perform pipette repair and calibration services at customer facilities.
• Represent Rainin in a professional, courteous, and positive manner.
• Complete service reports and expense reports accurately and on time.
• Maintain service equipment, tools, and parts inventory.
• Provide Rainin Sales with customer leads for potential new product purchases.
• Assist with Service Center production activities, as assigned by the Pipette Service Supervisor, when available.
• Travel to customer locations, including use of a personal vehicle when needed.
• Perform other duties as assigned.

Service-Specific Duties:

• Disassemble, clean, repair, and reassemble pipettes.
• Inspect units received for service for component defects.
• Ensure all repair work meets established quality standards.
• Calibrate pipettes, when applicable, according to testing protocols and calibration procedures based on the selected service option.
• Perform quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
• Complete work sheets, part usage tallies, repair estimates, and related paperwork.
• Follow customer instructions related to their orders, including requests for additional parts.
• Complete database entries and related documentation, account for parts used, and ensure proper billing processes are completed.
• Ensure all test equipment is maintained, calibrated, and in good working order.Maintain proper levels of replacement parts, supplies, and materials.
• Promote On-Site Service to customers through literature distribution, flyer posting, and direct outreach.
• Follow applicable Rainin procedures and policies and support Rainin's Quality System.
• Accurately complete and submit expense reports in a timely manner.
• Perform other duties as assigned.

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Please note that we do not provide relocation or housing assistance at this time.

What You Need to Succeed

• High school diploma or GED required.
• Minimum of one year of related experience in manufacturing, instrumentation, or related technical work; or an equivalent combination of education and prior experience.
• Previous knowledge of or work experience with pipettes preferred.
• Valid driver's license and good driving record required.
• Strong interpersonal and verbal communication skills in English.
• Strong written communication skills, including frequent email communication with customers and associates and daily completion of service reports.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic computer skills, including email and common Microsoft Office programs.
• Good mechanical aptitude and ability to disassemble and reassemble small precision mechanical instruments.
• Ability to work independently with minimal supervision.
• Strong organizational skills and ability to schedule, process, and complete multiple tasks successfully

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
  
• Tuition reimbursement, educational matching gift program, perks and discounts
  
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
  Assistance Program, and domestic partner benefits
  
• Global market strength and worldwide leadership in precision instrumentation
  
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• 
  Global recognition for the quality of our products and services

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.