Pipette Service & Calibration Technician

Gilson; Town of Middleton (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Gilson is seeking a dedicated Service Center Technician in Middleton, WI, to perform preventative maintenance, service, repairs and calibration of pipettes. The role requires troubleshooting skills, manual dexterity and attention to detail to ensure quality service.

You will log service activities, calibrate pipettes to ISO standards, and communicate with customers about order status. This position may require overtime and some field service support as needed.

Qualifications

• Previous customer service and/or service job preferred
• Reading and following instructions is essential
• Mechanical aptitude helpful

Responsibilities

• Track service activities using computer software and log pipette details
• Unpack, review paperwork, clean, repair, adjust and calibrate pipettes to Gilson standards
• Service all brands and types of pipettes
• Perform calibrations per Gilson, ISO 8655, ISO 17025, or customer requirements
• Read and interpret technical diagrams
• Ensure conformance with calibration and repair standards
• Use handheld tools for maintenance and calibration
• Maintain calibration equipment and keep records up to date
• Communicate with customers about order status via email
• Complete paperwork and repackage pipettes for return to customer
• Send certificates to customers after senior review
• Assist with field service appointments as needed
• Support other duties as assigned

Skills

Read instructions

Mechanically inclined

Team player

Job description

Gilson is seeking a dedicated Service Center Technician in Middleton, WI, to perform preventative maintenance, service, repairs and calibration of pipettes. The role requires troubleshooting skills, manual dexterity and attention to detail to ensure quality service.

You will log service activities, calibrate pipettes to ISO standards, and communicate with customers about order status. This position may require overtime and some field service support as needed.