Mitigation Project Manager

iicrc-careers; North Charleston (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company car

Dental insurance

Job summary

ServiceMaster of Charleston is seeking an experienced Mitigation Project Manager to oversee water, fire, and mold restoration projects from first response through completion, ensuring properties are stabilized quickly and restored to pre-loss condition while delivering a best-in-class experience for our clients.

Based in North Charleston, SC, this full-time role requires coordinating crews and subs, responding to emergencies, communicating clearly with homeowners and insurers, and guiding

Qualifications

• Experience managing water, fire, and mold mitigation projects.
• Strong communication with homeowners, coordinators, and adjusters.
• Willingness to participate in on-call emergency rotation.
• Clean driving record and ability to pass background checks.

Responsibilities

• Oversee mitigation projects from inspection to completion per IICRC standards.
• Direct crews and subcontractors for water extraction, drying, demolition, and cleanup.
• Serve as primary contact for homeowners and insurers with clear communication.
• Manage expectations and financial processes from scope to final walk-through.
• Coordinate multiple crews, schedules, and on-call rotations.
• Monitor moisture levels and equipment placement; ensure containment.
• Document project data using Xactimate, Docusketch, and ICAT.

Skills

Communication

Organization

Project management

Multitasking

On-call readiness

Education

IICRC certification

Tools

MS Office

Xactimate

Docusketch

ICAT

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Dental insurance

SERVICEMASTER OF CHARLESTON | Servicemaster Recovery on Demand

Mitigation Project Manager – Water, Fire & Mold

North Charleston, SC 29418 | Full-Time | $60,000–$70,000 per year (plus commission potential)

About the Role

ServiceMaster of Charleston is an industry-leading disaster restoration, cleaning, and remodeling company that has proudly served the Tri-County area for more than 35 years. We are seeking an experienced Mitigation Project Manager to oversee water, fire, and mold restoration projects from first response through completion, ensuring properties are stabilized quickly and restored to pre-loss condition while delivering a best-in-class experience for our clients.

What You'll Do

• Manage water, fire, and mold mitigation projects from initial inspection through final completion, ensuring work meets IICRC industry standards
• Respond promptly to emergency losses, directing technicians and subcontractors on water extraction, structural drying, demolition, fire/smoke cleanup, and mold remediation
• Serve as the primary point of contact for homeowners, internal coordinators, and insurance adjusters, providing clear, professional communication throughout each project
• Set and manage customer expectations from initial scope through final walkthrough, including the financial process
• Coordinate and oversee multiple crews, tasks, and schedules simultaneously, including on-call rotation as needed
• Monitor moisture levels, drying equipment placement, and containment protocols to ensure proper mitigation practices
• Utilize Microsoft Word, Excel, and Outlook for documentation, reporting, and communication
• Prepare and manage estimates using the Xactimate estimating platform
• Document project scope and measurements using Docusketch
• Utilize ICAT for job tracking and documentation
• Participate in an on-call rotation

What We're Looking For

• Strong communication and interpersonal skills, with the ability to build trust with homeowners and business clients alike
• Proven organizational skills with the ability to manage multiple people, projects, and deadlines at once
• Working knowledge of water, fire, and mold mitigation methods and processes
• IICRC certification(s) in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and/or Mold Remediation preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Preferred: experience with the Xactimate estimating platform
• Preferred: experience with Docusketch
• Prior experience in disaster restoration or mitigation strongly preferred
• Willingness to participate in on-call emergency response rotation
• Clean driving record
• Ability to pass a criminal background check and drug screening

Compensation & Benefits

• Salary/commission range: $60,000–$70,000+ per year
• Company truck
• 401(k) with company matching
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• Paid time off
• Employee assistance program
• Referral program

Benefits are available to full-time employees; a waiting period may apply.

Our Culture

We are a detail-oriented, results-driven team that values precision, innovation, and stability in equal measure. Our people-first culture is built on fairness, collaboration, and supporting one another, all within a company known for strong, consistent processes and a track record of steady growth.