Mitigation Operations Coordinator

ServiceMaster Clean of Fraser Valley; Rome, Northern (GA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Alford Enterprises, Inc. seeks a Mitigation Coordinator in Georgia to support emergency response logistics, scheduling, and customer communications.

The role serves as the central liaison between field technicians, customers, insurance representatives, and internal departments to ensure mitigation projects are initiated, documented, and progressed efficiently. The Mitigation Coordinator plays a critical role in emergency response logistics, job file management, and maintaining service quality

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years admin/dispatch/coordination experience (restoration industry preferred).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and job management software (e.g., DASH, Encircle, Xactimate).
• Ability to work flexible hours and pass background checks.

Responsibilities

• Receive and prioritize incoming emergency service calls and job assignments.
• Schedule mitigation crews based on availability, job urgency, and geographic efficiency.
• Coordinate on-call rotations and after-hours dispatching.
• Monitor job progress and adjust schedules as needed.
• Serve as a primary point of contact for customers throughout the mitigation process.
• Provide timely updates regarding job status, scheduling, and next steps.
• Communicate with insurance adjusters, property managers, and authorized representatives as directed.
• Always ensure a high level of customer service and professionalism.
• Create and maintain accurate job files in company systems (CRM, job management).
• Ensure required documentation is collected (work authorizations, photos, moisture logs, equipment usage logs, daily progress notes).
• Review job documentation for completeness and compliance with company standards.
• Coordinate equipment needs and logistics with warehouse personnel.
• Track job milestones and ensure timely progression from mitigation to reconstruction handoff.
• Assist in monitoring job costs, notes, and updates for management review.
• Support field teams with administrative needs and communication.
• Ensure adherence to company procedures, IICRC standards, and insurance guidelines.
• Maintain confidentiality of customer and company information.
• Support internal audits, reporting, and quality assurance processes.

Skills

Organizational skills

Multitasking

Communication

Customer service

Team coordination

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

DASH

Encircle

Xactimate

Job description

Alford Enterprises, Inc. seeks a Mitigation Coordinator in Georgia to support emergency response logistics, scheduling, and customer communications.

The role serves as the central liaison between field technicians, customers, insurance representatives, and internal departments to ensure mitigation projects are initiated, documented, and progressed efficiently. The Mitigation Coordinator plays a critical role in emergency response logistics, job file management, and maintaining service quality