Mitigation Manager

Thomasville Homes Llc; Baltimore (MD); On-site; USD 75,000 - 90,000; Full time

Job summary

Thomasville Restoration is seeking a Mitigation Manager to lead mitigation operations across the Mid-Atlantic. You will manage crews, schedule work, review scopes, and ensure adherence to company procedures to restore homes efficiently.

You will develop accurate estimates, coordinate production with subcontractors, and provide strong leadership to Crew Chiefs and field technicians. Comfort with on-call duties and a focus on safety and client communication are essential.

Qualifications

• Experience managing mitigation production and scheduling.
• Strong knowledge of mitigation processes, equipment, and materials.
• Ability to lead Crew Chiefs, Lead Technicians, Technicians, and temporary laborers.
• Excellent customer service and communication with residential, commercial, and insurance clients.
• Willing to participate in on-call responsibilities and respond to emergencies.

Responsibilities

• Manage jobs from start to finish, including scheduling crews, making schedule changes, reviewing job scopes, and ensuring work is completed according to Thomasville Restoration processes and procedures.
• Develop accurate job estimates by identifying required production services, labor time, materials, and job scope.
• Coordinate and monitor production and subcontractor work to ensure quality, timely completion, drying standards, and customer needs are met.
• Perform production work and jobsite documentation as a Crew Chief when needed.
• Lead and coordinate production teams by assigning work, managing workflow, ensuring production standards are followed, and coaching and training Crew Chiefs, Lead Technicians, Technicians, and temporary laborers on processes, IICRC standards, equipment, and customer service.
• Manage customers and communication by building relationships with commercial, insurance, and residential clients, communicating job expectations, progress and concerns, conducting final walkthroughs, coordinating re-services, and keeping managers and internal teams informed.
• Manage job documentation and quality by ensuring scopes, photos, checklists, signatures, and supporting documents are accurate, complete, and submitted on time, while ensuring jobsites are clean, orderly, and respectful of customer property.
• Control production costs, equipment, and facilities by monitoring job profitability and subcontractor costs, maintaining expenses within budget, obtaining required approvals, protecting company equipment and materials, and ensuring vehicles, equipment, warehouses, offices, and grounds are clean and maintained.
• Maintain safety and compliance by enforcing company safety and risk management guidelines, proper use of PPE, cleaning products, and equipment, reporting injuries and hazards, following mitigation requirements and company policies, and completing required safety training and relevant IICRC certifications.

Skills

Mitigation production

Job scheduling

Team leadership

Customer service

Communication

IICRC certs

On-call

Budget management

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay: $75,000 - $90,000 per year

About Thomasville Restoration

To help achieve this goal and support our growth, we are adding a Mitigation Manager. This position offers a unique opportunity to support our mission of putting families' homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You'll Do

• Manage jobs from start to finish, including scheduling crews, making schedule changes, reviewing job scopes, and ensuring work is completed according to Thomasville Restoration processes and procedures.
• Develop accurate job estimates by identifying required production services, labor time, materials, and job scope.
• Coordinate and monitor production and subcontractor work to ensure quality, timely completion, drying standards, and customer needs are met.
• Perform production work and jobsite documentation as a Crew Chief when needed.
• Lead and coordinate production teams by assigning work, managing workflow, ensuring production standards are followed, and coaching and training Crew Chiefs, Lead Technicians, Technicians, and temporary laborers on processes, IICRC standards, equipment, and customer service.
• Manage customers and communication by building relationships with commercial, insurance, and residential clients, communicating job expectations, progress and concerns, conducting final walkthroughs, coordinating re-services, and keeping managers and internal teams informed.
• Manage job documentation and quality by ensuring scopes, photos, checklists, signatures, and supporting documents are accurate, complete, and submitted on time, while ensuring jobsites are clean, orderly, and respectful of customer property.
• Control production costs, equipment, and facilities by monitoring job profitability and subcontractor costs, maintaining expenses within budget, obtaining required approvals, protecting company equipment and materials, and ensuring vehicles, equipment, warehouses, offices, and grounds are clean and maintained.
• Maintain safety and compliance by enforcing company safety and risk management guidelines, proper use of PPE, cleaning products, and equipment, reporting injuries and hazards, following mitigation requirements and company policies, and completing required safety training and relevant IICRC certifications.

Who You Are

• Have experience managing mitigation production, job scheduling, and production teams.
• Have strong knowledge of mitigation processes, equipment, and materials.
• Able to create and review job scopes and identify the appropriate services, time, and materials required.
• Able to lead Crew Chiefs, Lead Technicians, Technicians, and temporary laborers effectively.
• Strong customer service and communication skills with the ability to work with residential, commercial, and insurance clients.
• Highly organized with strong attention to detail and follow-through.
• Able to manage multiple jobs, crews, schedules, and priorities at the same time.
• Comfortable working in a fast-paced environment and responding to changing job requirements.
• Able to manage production costs and monitor job profitability.
• Willing to participate in on-call responsibilities and respond to emergency service needs as required.
• Committed to developing mitigation expertise and completing relevant training and IICRC certifications.
• Takes ownership of responsibilities and looks for ways to improve efficiency.
• Able to maintain a professional appearance and represent Thomasville Restoration appropriately on every jobsite.

Your Impact

As a Mitigation Manager, you are responsible for keeping mitigation operations organized, productive, and moving forward. Your leadership ensures crews have the direction and resources they need, jobs are completed according to Thomasville Restoration standards, customers receive timely communication, and production costs remain controlled.