Mitigation Dept Manager

ServiceMaster Restore®; Nashville (TN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

2 weeks PTO

Paid holidays

Phone allowance

Health plan

Job summary

ServiceMaster Restoration by David in Nashville, TN seeks an exceptional Mitigation Department Manager to lead our mitigation team. The right candidate will own day-to-day operations, deliver high-quality workmanship, and build scalable systems while guiding people.

We value strong leadership, integrity, accountability, and the ability to train and mentor staff. Restoration experience is helpful but not required; we will train the right person to drive performance and customer satisfaction.

Qualifications

• Strong leadership abilities, organizational skills, a strong work ethic and high moral character.
• Ability to build systems and develop people.
• Restoration industry experience is helpful but not required.

Responsibilities

• Lead the day-to-day operations of the mitigation department and ensure high-quality workmanship.
• Develop and implement efficient systems and processes for the team to follow.
• Monitor performance, coordinate resources, and communicate with stakeholders.
• Train and mentor employees to help them reach their potential.
• Maintain professionalism, accountability, and a culture of continuous improvement.

Skills

Leadership

Team development

Strategic planning

Communication

Job description

Mitigation Department Manager

ServiceMaster Restoration by David — Nashville, TN

ServiceMaster Restoration by David is looking for an exceptional Mitigation Department Manager to lead our mitigation team in Nashville, Tennessee.

We are looking for more than someone who simply knows restoration. We are looking for a leader.

Restoration industry experience is helpful, but it is not required. The right person will have strong leadership abilities, excellent organizational skills, a strong work ethic, high moral character, and the ability to build systems and develop people.

Our ideal candidate is someone who naturally takes ownership, sees problems before they become bigger problems, and knows how to bring people together around a common goal.

Job Responsibilities

As Mitigation Department Manager, you will be responsible for leading the day-to-day operations of our mitigation department and ensuring that our team consistently delivers excellent service and quality workmanship.

Your Responsibilities Will Include

• Lead, develop, coach, and motivate the mitigation team.
• Establish clear expectations and hold team members accountable.
• Develop and implement efficient systems and processes that the team can consistently follow.
• Improve operational efficiency in order to achieve productivity and profitability goals.
• Ensure mitigation projects are properly managed from initial response through completion.
• Establish quality-control procedures and ensure they are consistently followed.
• Identify operational problems and develop practical solutions.
• Monitor team performance and key operational metrics.
• Ensure jobs are properly documented and communicated.
• Coordinate resources, equipment, manpower, and scheduling.
• Help create a culture of professionalism, accountability, teamwork, and continuous improvement.
• Train and mentor employees to help them reach their potential.
• Communicate effectively and professionally with customers, insurance professionals, vendors, and other stakeholders. Vulgar language has NO place here.
• Step in and solve problems when situations don’t go according to plan.
• Continually look for ways to make the department better, faster, more efficient, and more consistent.

Leadership

You don’t have to have years of restoration experience, but you must know how to lead people.

We Are Looking For Someone Who Can

• Motivate and inspire a team.
• Set clear expectations.
• Hold people accountable while treating them with respect.
• Lead by example.
• Make decisions confidently.
• Build trust with employees.
• Develop people rather than simply manage them.

Operational Excellence

You should naturally think in terms of systems, processes, and efficiency.

We need someone who can look at the way things are currently being done and ask:

“Is there a better way?”

You should be capable of creating simple, repeatable systems that allow our team to consistently produce high-quality results—even when the department is busy.

Character & Integrity

Character matters tremendously to us.

We Are Looking For Someone With

• High moral character.
• Unquestionable integrity.
• Honesty and transparency.
• A strong sense of personal responsibility.
• Respect for customers and employees.
• The willingness to do the right thing even when nobody is watching.

Work Ethic

This is a leadership position in a fast-paced industry. We need someone who is willing to roll up their sleeves and get involved.

The Right Person Will Be

• Hardworking.
• Dependable.
• Accountable.
• Self-motivated.
• Willing to learn.
• Willing to help the team when needed.
• Comfortable taking ownership of difficult situations.

Problem Solving

Restoration doesn’t always go according to plan.

We need a manager who doesn’t make excuses or immediately look for someone to blame.

Instead, We Need Someone Who Thinks

“Here’s the problem. How are we going to solve it?”

You should be able to remain calm under pressure, evaluate a situation, make good decisions, and move the team toward a solution.

Restoration Experience

Restoration experience is a plus—but not a requirement.

We are willing to train the right person in the technical aspects of mitigation.

Experience in any leadership or operational environment may be valuable, including:

• Construction.
• Property management.
• Facilities management.
• Logistics.
• Operations management.
• Manufacturing.
• Military.
• Emergency services.
• Other team-oriented operational environments.

What Success Looks Like

The successful Mitigation Department Manager will build a department where:

• Employees know exactly what is expected of them.
• Jobs are handled consistently and professionally.
• Systems are followed.
• Customers receive excellent service.
• Quality is never sacrificed for speed.
• Communication is clear.
• Problems are prevented or are resolved quickly.
• Employees are trained and developed.
• The team takes ownership of its work.
• Operational efficiency continually improves.

Ultimately, your job is to build a great team and follow/enforce a great system for that team to succeed.

Compensation

• $90,000–$100,000 per year, depending on experience and qualifications.
• Company vehicle to be used while on the job.
• 2 weeks PTO.
• Paid holidays (8 days annually).
• Phone allowance.
• Health plan (50% premiums paid by employer).

Why Join ServiceMaster Restoration by David?

• We are a company that does everything possible to foster a healthy and professional work environment.
• We happily grant leaders authority equal to their responsibility. (if we have to micromanage our team members, we either hired the wrong people, or didn’t provide adequate training.)
• We operate only with the highest level of integrity.
• We endeavor to improve peoples lives, both our staff and our customers, one experience at a time.
• We strive to reward team members according to the value that they bring to the company.

This is an opportunity for someone who enjoys leading people, solving problems, improving systems, and building something great.

If you are a natural leader with high integrity, a strong work ethic, and a desire to learn, your lack of restoration experience should not stop you from applying.