Mitigation Department Manager

ServiceMaster Restore®; Nashville (TN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

PTO Accrual

Company vehicle for work transport

Cell phone allowance

Job summary

ServiceMaster Restoration by David (ServiceMaster Restore®) in Nashville seeks a Mitigation Manager who leads quality mitigation work and motivates crews. You train personnel, build relationships with legacy clients, and promote a culture of proactive service and sales through exceptional work.

You will oversee scheduling, estimates, customer education, and on-call dispatches, ensuring SOPs are followed and safety standards kept, while communicating with adjusters and staff to resolve issues.

Qualifications

• High school graduate or equivalent.
• Valid driver\'s license and satisfactory driving record.
• Good verbal and written communication skills.
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.
• Communicates customer issues, job activities with key company staff.
• Drug/Alcohol/Tobacco free required.

Responsibilities

• Knowledge of disaster restoration, water and fire mitigation and mold remediation; Certified individuals preferred but not required.
• Schedule job assignments.
• Perform estimates, or scrub the estimates created by others on the team.
• Meet with customers, educate, answer questions and resolve concerns.
• Problem solve and teach others to avoid drama within the workplace.
• Provide training for those whom you manage and ensure excellent execution of SOPs.
• Ensure regular safety training
• Perform or manage others who perform QA and moisture/equipment checks as needed.
• Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
• Interface with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• Inspect jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Resolve issues with customers communicates customer issues, daily job activities with key company staff
• Enforce policies within company employee handbook.

Skills

Leadership

Training & mentoring

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Xactimate

Mobile data entry

Job description

Are you a leader with experience in the Restoration industry?

Come join a company where your value will truly be appreciated.

ServiceMaster Restoration by David recognizes that too often employees compromise being valued in the workplace for a paycheck. With the right organization, and the right environment, you can have both!

Position Overview

• A successful Mitigation Manager leads by example in performing quality mitigation and remediation work, while motivating his/her crews to do the same.
• You are key to the training and motivation of all operational personnel. Take care of your employees and they will take care of our customers.
• Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work.
• at SMRD, we give you authority equal to your responsibility. Show your ability to make wise decisions in the best interests of the company and enjoy autonomy in the way you lead.
• A strong work ethic and people skills will ensure success and satisfaction in your career in this "recession proof" disaster restoration industry.

Job Responsibilities

• Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc. Certified individuals preferred but not required. If you're the right individual, we will get you certified.
• Schedule job assignments.
• Perform estimates, or scrub the estimates created by others on the team.
• Meet with customers, educate, answer questions and resolve concerns.
• Problem solve and teach others to avoid drama within the workplace.
• Provide training for those whom you manage and ensure excellent execution of standard operating procedures (SOP's).
• Ensure regular safety training
• Perform or manage others who perform QA and moisture/equipment checks as needed.
• Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
• Interface with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• Inspect jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Resolve issues with customers communicates customer issues, daily job activities with key company staff
• Enforce policies within company employee handbook.

Job Requirements

• High school graduate or equivalent.
• Valid driver's license and satisfactory driving record.
• Good verbal and written and communication skills.
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate is preferred but not required.
• Must be able to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.
• Communicates customer issues, job activities with key company staff.
• Drug/Alcohol/Tobacco free required.

Certifications Are Preferred, But Not Required

• ASD - Applied Structural Drying Technician.
• FSRT - Fire & Smoke Restoration Technician.
• OCT - Odor Control Technician.
• WRT - Water Damage Restoration Technician.

Physical Demands And Working Conditions

I

ncumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions.

Compensation And Incentives

• $1,000 Start up bonus potential after 90 days of employment.
• 75k-90k plus bonuses and overrides
• PTO Accrual.
• Health Insurance.
• Opportunities for advancement/training/certification.
• Monthly team building luncheon or activity.
• Cell phone allowance.
• Company vehicle for work transportation.