Mitigation Dept Manager

ServiceMaster Restoration by David; Nashville (TN); On-site; USD 90,000 - 100,000; Full time

Job summary

ServiceMaster Restoration by David in Nashville, TN seeks a Mitigation Department Manager to lead our mitigation team and drive excellence in service delivery.

The ideal candidate will combine strong leadership with the ability to build systems, develop people, and improve operations while upholding high integrity and customer care.

Qualifications

• Leadership abilities and the capacity to motivate and develop a team.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead day-to-day operations of the mitigation department to deliver high-quality service.
• Develop and implement efficient systems and processes to improve productivity.
• Coach and evaluate team performance, ensuring safety, quality, and customer satisfaction.
• Coordinate resources, scheduling, and equipment to meet project deadlines.
• Maintain clear documentation and communication with customers, insurers, and vendors.

Skills

Leadership

Team motivation

Accountability

Problem solving

Job description

Mitigation Department Manager

ServiceMaster Restoration by David — Nashville, TN

Compensation: $90,000–$100,000 annually, based on experience and qualifications

ServiceMaster Restoration by David is looking for an exceptional Mitigation Department Manager to lead our mitigation team in Nashville, Tennessee.

We are looking for more than someone who simply knows restoration. We are looking for a leader.

Restoration industry experience is helpful, but it is not required. The right person will have strong leadership abilities, excellent organizational skills, a strong work ethic, high moral character, and the ability to build systems and develop people.

Our ideal candidate is someone who naturally takes ownership, sees problems before they become bigger problems, and knows how to bring people together around a common goal.

JOB RESPONSIBILITIES:

As Mitigation Department Manager, you will be responsible for leading the day-to-day operations of our mitigation department and ensuring that our team consistently delivers excellent service and quality workmanship.

Your responsibilities will include:

• Lead, develop, coach, and motivate the mitigation team.
• Establish clear expectations and hold team members accountable.
• Develop and implement efficient systems and processes that the team can consistently follow.
• Improve operational efficiency in order to achieve productivity and profitability goals.
• Ensure mitigation projects are properly managed from initial response through completion.
• Establish quality-control procedures and ensure they are consistently followed.
• Identify operational problems and develop practical solutions.
• Monitor team performance and key operational metrics.
• Ensure jobs are properly documented and communicated.
• Coordinate resources, equipment, manpower, and scheduling.
• Help create a culture of professionalism, accountability, teamwork, and continuous improvement.
• Train and mentor employees to help them reach their potential.
• Communicate effectively and professionally with customers, insurance professionals, vendors, and other stakeholders. Vulgar language has NO place here.
• Step in and solve problems when situations don’t go according to plan.
• Continually look for ways to make the department better, faster, more efficient, and more consistent.

WHO WE ARE LOOKING FOR:

Leadership:

You don’t have to have years of restoration experience, but you must know how to lead people.

We are looking for someone who can:

• Motivate and inspire a team.
• Set clear expectations.
• Hold people accountable while treating them with respect.
• Lead by example.
• Make decisions confidently.
• Build trust with employees.
• Develop people rather than simply manage them.

Operational Excellence:

You should naturally think in terms of systems, processes, and efficiency.

We need someone who can look at the way things are currently being done and ask:

“Is there a better way?”

You should be capable of creating simple, repeatable systems that allow our team to consistently produce high-quality results—even when the department is busy.

Character & Integrity:

Character matters tremendously to us.

We are looking for someone with:

• High moral character.
• Unquestionable integrity.
• Honesty and transparency.
• A strong sense of personal responsibility.
• Respect for customers and employees.
• The willingness to do the right thing even when nobody is watching.

Work Ethic:

This is a leadership position in a fast-paced industry. We need someone who is willing to roll up their sleeves and get involved.

The right person will be:

• Hardworking.
• Dependable.
• Accountable.
• Self-motivated.
• Willing to learn.
• Willing to help the team when needed.
• Comfortable taking ownership of difficult situations.

Problem Solving:

Restoration doesn’t always go according to plan.

We need a manager who doesn’t make excuses or immediately look for someone to blame.

Instead, we need someone who thinks:

“Here’s the problem. How are we going to solve it?”

You should be able to remain calm under pressure, evaluate a situation, make good decisions, and move the team toward a solution.

Restoration Experience: