Water Damage Restoration Manager

Southeast Restoration; Knoxville (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K match

PTO + birthday + mission days

Training reimbursement

Career advancement

Job summary

Southeast Restoration is seeking a Mitigation Manager to lead our mitigation team through water, fire, and mold emergencies. You will guide project managers and technicians to deliver high-quality, compassionate service and align work with IICRC standards and SRG protocols.

You will oversee budgeting, forecasting, and profitability, using data to drive decisions and manage a full project lifecycle from emergency response to documentation. Strong leadership and communication are essential.

Qualifications

• 3+ years of team management experience in mitigation, restoration, or construction.
• IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred.
• High school diploma or equivalent required.
• Strong knowledge of water/fire/mold mitigation processes and tools.
• Proficient in budgeting, forecasting, and financial decision-making.
• Experience leading emergency response efforts and managing CAT events.
• Tech-savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis).
• Excellent communicator with strong leadership and conflict resolution skills.
• Must be at least 21 years old and able to pass a DOT physical.

Responsibilities

• Lead the mitigation team through water, fire, and mold emergencies with a focus on safety and quality.
• Oversee the full lifecycle of mitigation projects from emergency response to final documentation.
• Manage budgeting, forecasting, and profitability; use data to drive decisions.
• Support project managers in delivering an exceptional customer experience during crises.
• Coordinate after-hours and CAT event response; ensure readiness of resources and vendor relationships.
• Model excellence in using PSA, Xactimate, and Concur; ensure documentation accuracy and timeliness.

Skills

Team leadership

Communication

Budgeting

Emergency response

Education

IICRC WRT certification

High school diploma

Tools

PSA

Xactimate

XactAnalysis

Job description

Overview

Southeast Restoration Group (SRG), a faith-based company, is seeking a Mitigation Manager to lead our dedicated mitigation team. In this leadership role, you’ll play a crucial part in our mission to Restore Lives and Repair Property. You’ll be guiding teams through water, fire, and mold-related emergencies while setting the standard for operational excellence, customer service, and team development.

Your Impact: Key Responsibilities

• Team Leadership & Development: Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism.
• Operational Oversight & Project Excellence: Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols.
• Financial & Strategic Performance
  Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals.
• Customer Experience & Communication
  Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process.
• Emergency Response Readiness
  Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships.
• Systems & Documentation
  Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards.

Qualifications

• 3+ years of team management experience in mitigation, restoration, or construction
• IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred
• High school diploma or equivalent required
• Strong knowledge of water/fire/mold mitigation processes and tools
• Proficient in budgeting, forecasting, and financial decision - making
• Experience leading emergency response efforts and managing CAT events
• Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis)
• Excellent communicator with strong leadership and conflict resolution skills
• Must be at least 21 years old and able to pass a DOT physical

Who Thrives Here

• Mission - Minded Leaders: You lead with purpose and understand the impact of helping families recover from crisis.
• Accountable & Results - Driven: You take ownership and deliver on commitments - financially and operationally.
• Team Builders & Encouragers: You care deeply about your team’s growth and are intentional in how you lead.
• Clear Communicators: You build trust through honest, compassionate, and effective communication.
• System - Oriented: You believe great documentation and process are key to scalable success.
• Adaptable Under Pressure: You remain calm and focused when emergencies hit - and you help others do the same.
• Competitive Compensation Package + Profit - Based Incentives
• Full Health Benefits: Medical, Dental, Vision, Disability & Life
• Safe Harbor 401K with 4% Company Match
• Paid Time Off + Birthday Off + 5 Paid Mission Trip Days
• Certification & Industry Training Reimbursement
• Opportunities for Advancement in a Growing, Faith - Driven Company

Ready to lead a team that shows up when it matters most?

Apply today and join a company committed to excellence, serving with compassion, and restoring lives.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.