Mitigation Admin Specialist: Xactimate & TPA Focus

Servpro Industries, Inc.; Alexandria, Northern (VA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

Swift Restoration, LLC dba SERVPRO is seeking a Mitigation Administrative Assistant to join our fast-paced restoration team. The role supports the Mitigation Department with job documentation, estimates, customer communication, insurance programs, and TPA requirements.

The successful candidate will have prior admin experience in restoration/mitigation or related fields, be proficient with Xactimate, and comfortable navigating TPA programs such as Contractor Connection and Alacrity.

Qualifications

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
• Experience using Xactimate is required
• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred
• Knowledge of water, fire, mold, and other mitigation services preferred
• Understanding of insurance claims and restoration documentation is a plus
• Strong computer skills and ability to learn multiple software platforms
• Excellent organizational and time-management skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to work independently while also functioning effectively as part of a team

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators
• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate
• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs
• Monitor job assignments and ensure required documentation is submitted within program deadlines
• Communicate with insurance adjusters, TPA representatives, customers, and internal team members
• Assist with job file audits to ensure completeness and compliance
• Track outstanding documentation, estimates, approvals, and invoices
• Enter and maintain accurate job information in company software and TPA portals
• Assist with scheduling and coordinating mitigation projects as needed
• Follow up on approvals, supplements, and outstanding items
• Maintain organized and accurate electronic job files
• Support the mitigation team with other administrative duties as assigned

Job description

Swift Restoration, LLC dba SERVPRO is seeking a Mitigation Administrative Assistant to join our fast-paced restoration team. The role supports the Mitigation Department with job documentation, estimates, customer communication, insurance programs, and TPA requirements.

The successful candidate will have prior admin experience in restoration/mitigation or related fields, be proficient with Xactimate, and comfortable navigating TPA programs such as Contractor Connection and Alacrity.