Mitigation Admin Assistant

Servpro Industries, Inc.; Alexandria, Northern (VA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

Swift Restoration, LLC dba SERVPRO is seeking a Mitigation Administrative Assistant to join our fast-paced restoration team. The role supports the Mitigation Department with job documentation, estimates, customer communication, insurance programs, and TPA requirements.

The successful candidate will have prior admin experience in restoration/mitigation or related fields, be proficient with Xactimate, and comfortable navigating TPA programs such as Contractor Connection and Alacrity.

Qualifications

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
• Experience using Xactimate is required
• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred
• Knowledge of water, fire, mold, and other mitigation services preferred
• Understanding of insurance claims and restoration documentation is a plus
• Strong computer skills and ability to learn multiple software platforms
• Excellent organizational and time-management skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to work independently while also functioning effectively as part of a team

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators
• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate
• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs
• Monitor job assignments and ensure required documentation is submitted within program deadlines
• Communicate with insurance adjusters, TPA representatives, customers, and internal team members
• Assist with job file audits to ensure completeness and compliance
• Track outstanding documentation, estimates, approvals, and invoices
• Enter and maintain accurate job information in company software and TPA portals
• Assist with scheduling and coordinating mitigation projects as needed
• Follow up on approvals, supplements, and outstanding items
• Maintain organized and accurate electronic job files
• Support the mitigation team with other administrative duties as assigned

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• 401(k)

Mitigation Administrative Assistant

Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.

This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators


• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate


• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents


• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs


• Monitor job assignments and ensure required documentation is submitted within program deadlines


• Communicate with insurance adjusters, TPA representatives, customers, and internal team members


• Assist with job file audits to ensure completeness and compliance


• Track outstanding documentation, estimates, approvals, and invoices
  
• Enter and maintain accurate job information in company software and TPA portals


• Assist with scheduling and coordinating mitigation projects as needed


• Follow up on approvals, supplements, and outstanding items


• Maintain organized and accurate electronic job files


• Support the mitigation team with other administrative duties as assigned

Qualifications

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred


• Experience using Xactimate is required


• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred


• Knowledge of water, fire, mold, and other mitigation services preferred


• Understanding of insurance claims and restoration documentation is a plus


• Strong computer skills and ability to learn multiple software platforms


• Excellent organizational and time-management skills


• Ability to manage multiple projects and deadlines in a fast-paced environment


• Strong attention to detail and accuracy


• Professional written and verbal communication skills


• Ability to work independently while also functioning effectively as part of a team

What We Offer

• Competitive pay based on experience


• Health and other benefits


• Paid time off


• Opportunities for professional growth and advancement


• Fast-paced and team-oriented work environment

Experience

• Xactimate: Required


• Restoration/Mitigation Administration: Preferred


• Contractor Connection: Preferred


• Alacrity: Preferred


• Insurance Claims or TPA Programs: Preferred

We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.